[Hiring] Senior Salesforce Business Analyst @DMS Vision

Role Description

We are looking to add a dynamic Salesforce Business Analyst/Consultant with a specialty in Salesforce B2B Commerce to their team. You will be a leader of a high-performance project team responsible for building enterprise-level Salesforce solutions, with a focus on B2B Commerce implementations. You may also contribute to broader Salesforce initiatives across Sales, Service, or Experience Cloud projects.

Responsibilities:

• Lead client-facing functional workshops to articulate native Salesforce capabilities, aligning solutions with each client's specific goals and challenges.
• Serve as a Salesforce subject matter expert in client interactions, guiding solution design and helping to manage scope throughout the project lifecycle.
• Own the functional requirements and solution design for Salesforce implementation projects, leading activities across all phases of delivery.
• Own the definition of business requirements and user stories, collaborating with stakeholders to translate needs into clear, actionable specifications for the delivery team.
• Design and configure the Salesforce application to build customized solutions.
• Configure Salesforce using declarative tools, including flows, validation rules, custom objects, and page layouts, to support business requirements across B2B Commerce, Service Cloud, and core CRM use cases.
• Build reports and dashboards, define automation, and support data integrity efforts to ensure scalable, user-friendly solutions.
• Collaborate closely with project managers, technical architects, developers, designers, and QA testers to ensure successful delivery.
• Address client escalations with professionalism and urgency, working collaboratively to drive resolution and maintain project momentum.
• Stay current with the latest Salesforce platform capabilities, applying new features to improve solution design and deliver business value.
• Provide thought leadership on Salesforce best practices, tools, and methodologies to elevate project delivery and team effectiveness.

Qualifications

• 5+ years of total Salesforce experience (CRM, Service, Sales, Experience Cloud, etc.).
• 2+ years working with Salesforce B2B on Lightning.
• 5+ years of experience in client-facing Business Analyst or Functional Architect role.
• Expert at leading functional requirements workshops.
• Skilled in producing clear functional documentation, user stories, and acceptance criteria.
• Extensive knowledge of Salesforce declarative tools, flows, page layouts, permissions, custom objects, etc.
• Deep understanding of Salesforce B2B Commerce features, including catalog and product management, buyer groups, contracted pricing, checkout, and invoicing.
• Expert knowledge of the Salesforce B2B Commerce data model.
• Salesforce Administrator certification or equivalent hands-on experience.

Preferred Skills

• Experience with Salesforce Experience Cloud (Communities), CMS, and other Salesforce Clouds (e.g., Service, Sales).
• Relevant Salesforce certifications such as Administrator, B2B Commerce on Lightning, Experience Cloud Consultant, or Service Cloud Consultant.
• Working knowledge of project management principles and methodologies.
• Experience leading geographically distributed teams across time zones and regions.
• Broad experience integrating Salesforce with eCommerce systems and services (e.g., payments, tax, invoicing, inventory, ERP/OMS, analytics, middleware, and global commerce scenarios).
• Prior consulting experience.