[Hiring] Senior Salesforce Administrator @Arvig

Role Description

As a family - and employee - owned business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees regardless of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, or membership or activity in a local human rights commission. Arvig Enterprises, Inc. is proud to be an equal employment opportunity employer providing a drug-free workplace.

• I. Salesforce System Development & Administration
  • Lead design and development within all Salesforce Clouds
  • Create complex product models, pricing matrices, and context rules within the CPQ framework
  • Design and develop guided customer experiences using OmniStudio (OmniScripts, DataRaptors, Integration Procedures, and FlexCards)
  • Perform advanced programmatic customization using Apex Classes, Triggers, and Lightning Web Components (LWC)
  • Design and maintain secure integrations between all Salesforce Clouds and external systems via REST APIs and Mulesoft
  • Ensure code quality and scalability through rigorous technical design reviews
• II. System Governance & Innovation
  • Research Salesforce.com releases and updates to make proactive system recommendations
  • Implement emerging Salesforce capabilities, including Artificial Intelligence (e.g. AgentForce), to optimize workflows
  • Oversee organization-wide DevOps practices and complex deployments using available tools
  • Provide high-level oversight for all Salesforce Clouds & Products in use by Arvig
  • Ensure all application configuration and code are optimized for performance and scalability
  • Collaborate with business stakeholders to translate telecommunications requirements into technical specifications
• III. Salesforce System Operations & Oversight
  • Support the "Customer Experience (CX) First" initiative in all technical solutions
  • Guide the work of junior administrators, providing mentorship and design guidance
  • Guide Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
  • Create and maintain extensive technical documentation and platform roadmaps
  • Assist with high-level production support issues requiring deep programmatic troubleshooting
  • Identify and implement proactive system maintenance
  • Oversee user and license management including roles, profiles, sharing rules, workflows, groups, etc.

Qualifications

• Bachelor degree in computer science, information technology, engineering, or related field required
• 5 years work experience that includes:
  • Salesforce administration or development experience
  • Salesforce Sales Cloud experience
  • Salesforce Communications Cloud (Vlocity) (24 mo)
  • Salesforce Marketing Cloud (24 mo)
  • Mulesoft (24 mo)
  • Salesforce Field Service Lightning + (24 mo)
  • Salesforce Experience Cloud (24 mo)
• Use of the following tools (from work experience):
  • Communications Cloud: Vlocity CPQ, Order Management
  • Automation Tools: OmniStudio (OmniScripts, DataRaptors, Integration Procedures)
  • Core Development: Apex, LWC, Visualforce, SOQL, SOSL, JavaScript
  • Integrations: REST API, Mulesoft
  • DevOps: Copado, VS Code, Workbench
  • Artificial Intelligence: AgentForce, Prompt Builder
• Experience creating and maintaining documentation for requirements, solution designs, test scripts, and training guides
• Experience proactively resolving issues in a Salesforce environment
• Experience in change management and governance
• Experience with DevOps/release management

Requirements

• Certifications required include:
  • Salesforce Certified Administrator
  • Salesforce Certified OmniStudio Developer
  • Salesforce Certified Industries CPQ Developer
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Salesforce Certified Marketing Cloud Email Specialist
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Agentforce Specialist
• Knowledge (from work experience or education) of the following:
  • Salesforce systems (clouds) and products knowledge
  • Salesforce configuration, customization, and integration
  • Lightning Web Components (LWC) and their use cases
  • Understands the Salesforce App Exchange and how to install and configure solutions
  • How to build Salesforce custom objects, formula fields and declarative automations
  • How to build Salesforce Reports, Dashboards and Views
  • How to configure/modify Lightning Apps and pages
  • Understands DevOps/release management practices
  • Understanding of relational databases
  • Understanding of Structured Query Language (SQL)
  • Understanding of how IT systems function
  • Microsoft Office and Google Workspace
  • Microsoft Visio, LucidChart, or equivalent diagramming software

Benefits

• Competitive Pay: Start with a strong, competitive wage that reflects market standards, with opportunities for increases based on your performance and contributions.
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family.
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP)—because your success is our success.
• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth.
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals.
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service — because staying connected matters.