[Hiring] Senior Revenue Systems Specialist @Greenhouse

Role Description

Greenhouse is looking for a Senior Revenue Systems Specialist to join our team! Revenue Systems owns the go-to-market technology stack at Greenhouse, from first outreach through renewal. As a Senior Revenue Systems Specialist, you’ll own systems work across both pre-sale and post-sale: Salesforce, our sales system of record, and the platforms our Customer Success and Customer Marketing teams work from every day, currently Gainsight and Accord. Breadth is a key aspect of this role, and you’ll have real latitude to shape where the stack goes next.

Who will love this job

• A systems generalist - you enjoy working across a stack rather than being confined to one corner of it, and you’re comfortable moving to where the work is.
• A solutions-oriented partner - you can hear what the business is trying to accomplish and turn it into something that works, and you stay with a problem until the desired outcome is achieved.
• A curious builder - you want to understand why a process exists before you automate it, and you’re comfortable saying when something doesn’t seem to make sense, including to the people asking for it.
• An owner - you take a project from first conversation through rollout and adoption without needing it project-managed for you.
• An AI-fluent operator - you already use tools like Claude, Glean, or ChatGPT in your day to day, and you’re interested in what they can do inside a revenue stack.

What you’ll do

• Own and build solutions in Salesforce, including data model design, declarative automation, validation, permissions, page layouts, and reporting, taking projects from scoping and intake through rollout, adoption, and documentation.
• Administer our post-sale platforms, including Gainsight and Accord, alongside our Customer Success Operations team, covering the rules engine, journey and email programs, surveys including NPS, and the workflows behind customer health scoring, CSM assignment, and account transfers.
• Own integrations between Salesforce, Gainsight, and the rest of the stack, standing up new ones independently and eliminating the recurring failures that come with the existing ones.
• Partner with Sales, Customer Success, and Customer Marketing on their requests, working out whether the fix belongs in a system or somewhere else, and seeing it through to a working solution either way.
• Lead platform migration and consolidation work as our tech stack changes, from evaluation and vendor assessment through data movement, cutover, and adoption.
• Hold a point of view on where the stack should go, surfacing the opportunities and the risks in our implementation rather than waiting to be asked.
• Document what you build, and bring request volume down over time through automation and self-service.
• Additional projects and responsibilities as business needs require.

Qualifications

• Several years in revenue operations, customer success operations, business systems, or platform administration.
• B2B SaaS experience.
• Deep hands-on Salesforce administration experience: data model design, declarative automation, permissions and sharing, reporting, and the judgment to know when not to build.
• Hands-on ownership of Gainsight or a comparable post-sale platform (e.g., Totango, ChurnZero, Planhat).
• Experience standing up integrations without support, and a record of eliminating recurring failures rather than only resolving them.
• Experience owning a platform migration or consolidation end to end, including the data movement.
• A track record of taking a problem from the first report through to a working solution.
• Comfort operating as the most knowledgeable person in the room on a platform, and the instinct to bring others along rather than becoming the only one who can do the work.
• Clear writing skills.
• Experience across more than one post-sale platform is a plus.
• Your own unique talents!

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance.
• Mental health resources.
• Financial wellness benefits.
• Fully paid parental leave program.
• Short-term and long-term disability coverage.
• 401(k) plan and company match.
• Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave per calendar year.
• Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure.
• Exempt employees have flexible paid time off (PTO).