[Hiring] Senior Pre-Sales Solutions Engineer @Deepgram

Role Description

Deepgram is expanding globally and operating a follow-the-sun model. We are hiring a Pre-sales Solutions Engineer in EMEA to win complex technical evaluations, design clear solution paths, and drive repeatable adoption for strategic accounts. Our strategic Account Executives do not hand off their customers after the first sale, so you will partner long-term across discovery, POC, production launch, and expansion. You will focus on pre-sales, yet you will often step into post-sales style work when the stakes are high and continuity matters.

What You’ll Do

• Lead technical discovery for strategic opportunities.
• Map business goals to measurable technical success criteria and an evaluation plan.
• Design, scope, and execute POCs that prove value.
• Define datasets, metrics, and timelines that land a clear technical win.
• Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs.
• Advise on architecture for accuracy, latency, scalability, and cost.
• Run security and compliance threads common in EMEA.
• Triage and debug issues during evaluations.
• Create reusable assets that scale.
• Partner with Solutions Architects and Support for seamless continuity after initial wins.
• Enable the field by collaborating with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases.

Regional Expectations

• Based in an EMEA time zone with strong overlap to customer business hours.
• Excellent written and spoken English; additional European languages are a strong plus.
• Familiarity with procurement, InfoSec, and data privacy expectations across EMEA, including GDPR and data residency.

Your First 90 Days

• In the first weeks, pick up low-risk customer tickets to learn our systems and support flow.
• First 30 days: Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials.
• Shadow strategic discovery and POC calls.
• Triage and resolve low-risk tickets with a Solutions Architect or Support partner.
• Publish one internal field guide that clarifies a common EMEA pre-sales topic.
• By day 60: Own two evaluations end to end with defined success criteria and timelines.
• Serve as the named technical partner for one or two strategic AEs.
• Take point on higher signal tickets related to your evaluations.
• Deliver one live demo that becomes a reusable asset for the region.
• By day 90: Act as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts.
• Close at least one complex technical win with a measurable impact on revenue.
• Lead one customer architecture workshop that documents a reference plan for production rollout or expansion.
• Convert repeated ticket patterns into a runbook, sample, or accelerator and present a short readout on the impact.

Qualifications

• 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.
• Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust.
• Hands-on experience with modern cloud platforms.
• Proven track record leading POCs for enterprise customers and earning the technical win.
• Clear written and verbal communication across both technical and executive audiences.

Preferred Qualifications

• Experience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs.
• Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations.
• Experience with self-hosted and hybrid deployments, including Helm-based installs and production observability.
• Strong understanding of authentication, authorization, and data residency topics that appear in EMEA enterprise reviews.
• Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish.

How We Work

• Remote across EMEA with periodic regional meetups.
• Close partnership with AEs, SAs, Product, and Engineering to support continuous coverage across EMEA, the Americas, and APAC.
• Shared playbooks, defined escalation paths, and measurable SLAs.

Interview Process

• Recruiter screen focused on experience, motivations, and logistics.
• Hiring manager conversation focused on technical depth and customer impact.
• Practical assessment that mirrors real work.
• Panel interviews with cross-functional partners.
• Simulated pre-sales engagement based on a case study.

Notice

We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to [email protected].