[Hiring] Senior Practitioner – Peer @PANDA

Role Description

We’re looking for an experienced peer leader to step into a key Senior Practitioner – Peer role within PANDA’s Digital Services team. This is a leadership role for someone who brings lived experience expertise, strong peer practice foundations, sound judgement and the ability to support safe, high-quality practice in a complex digital mental health environment.

You don’t need to have done every part of this role before, but you do need to be confident leading with clarity, holding strong boundaries, supporting others to grow and working safely within governance and escalation frameworks.

Qualifications

• Lived experience of mental health challenges and recovery
• Minimum 4 years’ experience working as a Peer Support Worker
• Certificate IV in Mental Health Peer Work (or equivalent peer qualification)
• Minimum 2 years’ experience in a leadership and mentoring role
• Experience supporting people in crisis and complex situations
• Deep understanding of recovery-oriented, trauma-informed and strengths-based practice
• Strong judgement and decision-making capability
• Confidence working within governance, risk and escalation frameworks
• Excellent communication and stakeholder engagement skills
• Alignment with our values

Requirements

• A stable home internet connection (minimum 100 Mbps download / 20 Mbps upload)
• Confidence working fully remotely
• Proficiency with digital systems, documentation and communication tools
• Willingness to learn and adapt as systems evolve

Benefits

• A meaningful leadership role making a real impact
• The opportunity to shape peer practice
• Flexible, remote work environment
• Paid parental leave
• Learning & development opportunities
• Employee Assistance Program (EAP)
• NFP salary packaging & Portable Long Service Leave
• 17.5% leave loading
• Supportive, values-led culture
• The chance to shape a service that genuinely impacts families across Australia