[Hiring] Senior Practice Administrator @MedAmerica

Role Description

As a Senior Practice Administrator, you play a vital role in our mission to improve lives. Provide direct, business operations support to our medical directors, site physician partners, advanced providers and scribe (when applicable) employees.

• Act as the operational administrator for the site Vituity leadership and as the interface for the practice to the hospital and community.
• Act as the front-line liaison for the provider team with hospital C-Suite, nursing leadership, nursing staff, and Vituity support team.
• Provide executive support to the site medical director and site management team to meet contract expectations.
• Provide support for all site financials to include, but not limited to, contract stipends, expense reimbursements, and site payroll timecards.
• Manage assigned site employees, including all aspects of recruiting and onboarding; development and periodic evaluation of training materials; provide mentoring, coaching, counseling, and disciplinary corrective action plans as appropriate; complete and conduct performance evaluations; and conduct compensation review and analysis under the guidance of the site Medical Director.
• Act as the super user for all Vituity software applications and as a point person for hospital software and hardware systems.
• Provide support to Vituity providers acting as a percipient witness in criminal or civil disputes, including receiving and routing subpoenas, scheduling depositions and trial testimony, and developing a provider fee schedule.
• Provide office management, including all aspects of meeting management, office systems, supplies, site events, and customer service.
• Facilitate all aspects of the daily patient census and attend daily multi-disciplinary rounds.
• Responsible for all aspects of the site clinical schedules to ensure adequate coverage with no disruption to patient care.
• Collect, track, and analyze all site financial and operational data.
• Project management of site operational programs, including Operations Meetings, Patient Experience Program, Quality/Performance Improvement Program, Advanced Provider and/or Scribe Programs, and Student or Resident rotations.
• Ensure all aspects of recruiting and onboarding are completed for new providers and employees as well as locums and reservists and/or residents and students.
• Ensure all licensed providers are completing their recredentialing timely and appropriately for their licensing, certificates, and credentials required by Vituity and hospital Medical Staff Office.
• Ensure all site partners and employees remain in compliance with Vituity and hospital programs and other mandated training or requests.
• Act as the point person for all Vituity People Operations (Human Resources) relations, ensuring accurate site roster and compliance with employment law and Vituity policies.
• Develop and maintain site orientation checklists and manuals.
• Collaborate with Medical Director and Site Management Team in developing and maintaining site practice policies and procedures.
• Responsible for all medical records and data submission to Revenue Cycle Management in a timely manner and appropriate charge capture in designated system.
• Ensure billing and documentation compliance through completion of site WIP/TAD lists, answering provider routine questions, and scheduling/hosting/participating in the monthly meeting with Revenue Cycle Management billing team.
• Ensure completion of mandated forms and requests, including death certificates, physician office requests, State specific Workers Compensation and Motor Vehicle Department reporting compliance, and pharmacy requests.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or related field required.
• Two to three years of experience in an office or healthcare setting required.
• Experience in people management preferred.
• Experience working in the healthcare field preferred.
• Knowledge of healthcare and medical terminology preferred.
• Knowledge of general Human Resource principles preferred.
• Knowledge of Federal, State, and County Agencies who regulate the Healthcare Industry preferred.
• People Management skills.
• Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills.
• Strong consultation skills and the ability to seek out information.
• Strong work ethic, organizational skills, and interpersonal skills.
• Ability to prioritize and work in a stressful environment.
• Ability to be self-directed, motivated, and sensitive to deadlines.
• Ability to express ideas and convey information effectively in verbal and written communications.
• Able to create a positive environment, clearly understand client/customer relationships, and promote Vituity's positive image.
• Ability to understand and apply information management principles, data analysis interpretation, and continuous quality improvement tools/methodologies.
• Ability to maintain flexibility, cooperation, and participate in cross-organizational performance improvement activities.
• Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency.
• Ability to establish and maintain effective working relationships as required by the duties of the position.
• Ability to read, understand, and communicate in English sufficient to perform the duties of the position.
• Ability to evaluate and convey information in legible reports to Human Resource, Finance, and Executive groups.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offer a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions.
• Generous paid time off starting at 3-4 weeks annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.