[Hiring] Senior Post-Sale Solutions Architect @Kevel

Role Description

Our Solutions Architects serve as the trusted technical partners to our customers. As a Post-Sale Senior Solutions Architect you will play a critical role in driving the successful implementation, integration, expansion and long-term adoption of Kevel’s solutions. You will provide deep technical guidance, drive onboarding efforts, and act as a trusted advisor to customers throughout their lifecycle. You’ll partner closely with Customer Success, Product, Engineering and Support to ensure customers are successfully launched and continue to expand the value they are driving from Kevel’s platform.

• Become an expert in Kevel, our APIs, and what they enable customers to build.
• Own the technical success of customers post-sale, ensuring smooth implementation and long-term adoption of Kevel’s solutions.
• Drive and support the implementation and integration of Kevel’s products and services within customer environments.
• Provide technical onboarding, training, and ongoing guidance throughout the customer lifecycle.
• Act as the primary technical point of contact, proactively monitoring performance and troubleshooting complex technical issues.
• Build strong relationships with technical stakeholders—from hands-on engineers to CTOs—while aligning solutions to business objectives.
• Partner with Customer Success Managers to translate technical strategies for non-technical stakeholders and ensure alignment across teams.
• Serve as the voice of the customer internally, collaborating with Product and Engineering to influence roadmap and improve customer outcomes.
• Identify opportunities to expand product adoption by mapping customer goals and initiatives to Kevel’s capabilities.
• Contribute to documentation, best practices, and reusable implementation frameworks to scale customer success.

Qualifications

• Previous experience in a Pre-Sales or Post-Sales role and/or relevant technical role (i.e. Technical Account Manager); a desire and aptitude for working in a client-facing role.
• Retail media experience is highly preferred and/or programmatic advertising, digital advertising, e-commerce ecosystems and/or AdTech ecosystem fundamentals (DSPs, SSPs, ad servers, auctions, targeting, measurement).
• Highly passionate and curious self-starter with a desire to work in a fast-paced start-up.
• Significant experience working with REST APIs and a highly technical product.
• Exceptional communication and project management skills. Comfortable speaking with technical and non-technical audiences, addressing technical challenges during product integration, and setting realistic expectations and deadlines with stakeholders.
• Research, Test, Ask. A successful solutions architect will always search for a solution, try it, and finally ask for help. An independent problem solver will find the most success.
• Previous coding experience in some form. While you won’t need to write any code of your own, you should be able to write JSON and understand basic code.

Benefits

• Fully Remote Team: 100% remote work environment with employees located around the world.
• Flexible Working Hours: Employees can communicate with their managers and work when they work best.
• Comprehensive Health Benefits: 100% employer paid medical benefits for employees and their children, plus comprehensive coverage for all other dependents.
• Savings opportunity for the Future: Retirement savings plans with employer contributions.
• Rest and Relaxation: Unlimited personal time off, Paid Holidays, and a Kevel Holiday Break (from 12/24 - 1/1 every year).
• Kevelfest: Annual corporate retreat for collaboration, team building, celebration, and fun.
• Home Office Stipend: A new Windows or Mac machine of your choice + a $500 home office allowance.
• Parental Leave Support: Salary continuation and benefits for employees growing their families.
• Free press benefits: $300 annual allowance to subscribe to the news source of your choice.
• Award-winning team: Numerous Best Places to Work Awards and accolades for innovation and products.
• Full transparency: Encouragement to read about company values through the Company Constitution and Employee Bill of Rights.