[Hiring] Senior Partner Solutions Architect @Atlassian

Role Description

Atlassian is looking for a Sr. Partner Solutions Architect to help grow our channel partners focused on the service management market. Your pre-sales to post-sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join an established team within Atlassian that's on a mission to assist Solution Partners build an enterprise-focused JSM Service Business/Professional Services.

You will collaborate with the Partner & Alliance teams, Partner managers, Marketing, Sales, and Product and play a key part in a global team dedicated to ensuring the success of new and existing partners in one of our fastest-growing segments. By partnering with other Atlassian Team members, you will utilize your knowledge and experience as a Partner Solutions Architect to help drive ITSM channel partner success.

Responsibilities

• Work within the Partner Solutions Acceleration team to develop the solution acceleration strategy to grow and accelerate our Service Management partner eco-system.
• Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices through building collateral such as ESM solutions, blueprints, and reference architecture.
• Support ITSM channel partners through various stages of a Deal Cycle from sourcing deals, pre-sales to post-sales, by providing technical expertise and thought leadership that helps partners effectively deliver to customers.
• Partner with Channel teams to develop compelling account strategies, helping Atlassian drive our service management solution (Jira Service Management) within our partner community.
• Contribute to the evolution of practices through resource sharing, feedback loops, etc.
• Partner with product management to identify areas of opportunity to advance Atlassian's product line; be a key source of market feedback into the product organization from channel partners.
• Develop and deliver channel partner technical enablement workshops that drive partner success.
• Chip in on thought leadership, including representing Atlassian at conferences, and partner events.

Qualifications

• Fluency in English and French language is preferred.
• Proven experience interacting with channel partners from pre-sales, consulting, or delivery capacity, and post-sales.
• ITSM/ESM Architect, willing to put hands on keyboard and architect from reference architecture to solutions.
• Passion for new ways of working in ITSM/ESM, asking tough questions that inspire customers to explore changes to their approach to ITSM/ESM.
• Creative problem solver who can interpret sophisticated problem statements with the ability to deliver innovative solutions that unlock better ways of working.
• Excel at boiling these down into simple solutions while collaborating with channel partners and sales teams to deliver winning solutions.
• Love to learn, open to giving and receiving feedback, tolerate failure, love to win, and passionate about making partners successful.
• Strong familiarity with Atlassian products is desired, especially Jira Service Management.
• Well versed with common ITSM frameworks (IT4IT, ITIL 4, DevOps) and their role in the evolution of Service Management in enterprise organizations.

Benefits

• Wide range of perks and benefits designed to support you and your family.
• Health and wellbeing resources.
• Paid volunteer days.
• Additional offerings to engage with your local community.