[Hiring] Senior Order to Cash Operations Manager @Zip

Role Description

As a Senior Order to Cash (OTC) Operations Manager at Zip, you will own and scale the end-to-end OTC function for recurring subscriptions and consumption revenue models. You will lead cross-functional initiatives and work directly with senior leadership to drive operational transformation, optimize cash flow, and build OTC system architecture for Zip’s future growth. This is a hands-on, senior individual contributor role with broad exposure across Finance, Sales, Deal Desk, Product, and Engineering. The ideal candidate is an experienced operator and strong day-to-day executor who would rather build than maintain, and who is comfortable designing and deploying automation and AI tools to support Zip’s revenue growth.

What You’ll Do

• Own the order to cash lifecycle end to end, from order creation through invoicing, collections, and cash application, ensuring accuracy, timely delivery, and adherence to contractual terms.
• Drive customer collections: oversee dunning processes, monitor AR aging, and conduct direct outreach to customers with past-due accounts, working with Sales and Customer Success to resolve disputes and escalations.
• Lead new billing and revenue system implementations, driving accounting requirements and keeping cross-functional stakeholders aligned on scope and timing.
• Identify and deploy automation and AI-based workflows across invoicing and collections to reduce process cycle times.
• Collaborate with GTM, Deal Desk, and Product on new SKU launches and validate that billing and accounting systems are ready before the launch date.
• Manage the month-end close for bookings and billings, working in lockstep with Deal Strategy and Operations teams to ensure seamless handoff to Revenue Accounting.
• Partner with Engineering and Product to ensure usage data is captured and reported into our billing systems accurately.
• Proactively monitor and implement strategies to maintain strong collections, optimize cash flow and minimize bad debt exposure.
• Serve as the primary point of contact for AR and billing external audit matters.
• Develop documentation, playbooks, and standard operating procedures (SOPs) for the order-to-cash function.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field. CPA is a plus.
• 8+ years of experience in billing, accounts receivable, revenue accounting, or order-to-cash, including time at a high-growth technology company.
• Experience managing hybrid revenue models (recurring subscription + consumption).
• Advanced proficiency in Excel/Google Sheets for reconciliation and data analysis.
• Familiarity using Snowflake queries for data retrieval and analysis; SQL proficiency is a plus.
• Strong collaboration and communication skills, with a track record of partnering effectively with cross-functional stakeholders.
• Working knowledge of ASC 606 revenue recognition principles and application to billing.
• Experience building AI-driven workflows involving multiple data sources and/or multiple system integration points.
• Comfortable performing detailed, hands-on operational work while owning strategic initiatives.
• Track record of building or overhauling finance processes and systems, with sound judgment on what to build now and what to defer.
• Familiarity with NetSuite, Salesforce, and modern billing and collections tooling.

Requirements

• The salary range for this role is $145,000 - $210,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Benefits

• Start-up equity
• 100% health, vision & dental coverage options
• Flexible PTO
• ClassPass membership
• Monthly commuter benefit
• Team building events & happy hours
• Home office stipend
• Phone/internet reimbursement
• Paid parental leave
• Fertility stipend
• 401k plan
• Unlimited AI token usage