[Hiring] Senior Multi-Line Claims Specialist @CCMSI

Role Description

CCMSI is seeking an experienced claims adjuster to investigate, evaluate, negotiate, and resolve complex multi-line claims for national account clients. This role focuses on commercial auto liability and first-party collision/physical damage exposures and requires demonstrated expertise handling litigated claims, high-value bodily injury claims, coverage analysis, and complex investigations while maintaining exceptional client service and compliance with corporate claim standards.

• Investigate, evaluate, and adjust complex multi-line claims in accordance with established claim handling standards and applicable laws.
• Manage commercial auto liability and first-party collision/physical damage claims from assignment through resolution.
• Establish reserves and provide reserve recommendations within approved authority levels.
• Evaluate liability, damages, injury exposure, medical documentation, and litigation risk to develop appropriate claim strategies.
• Negotiate settlements in accordance with Corporate Claim Standards, client-specific handling instructions, and applicable state regulations.
• Coordinate with attorneys, clients, claimants, vendors, and other stakeholders throughout the claim adjustment process.
• Review and maintain claim documentation, diary management, and timely file activity.
• Monitor litigated and high-exposure bodily injury claims while ensuring compliance with reporting, excess carrier notification, and corporate quality standards.

Qualifications

• 10+ years of multi-line claims adjusting experience.
• Active Adjuster License required.
• Active New York Adjuster License required.
• Experience handling commercial auto liability claims.
• Experience handling first-party collision/physical damage claims.
• Experience handling litigated claims, including files involving attorney representation.
• Experience managing high-value bodily injury claims.
• Excellent oral and written communication skills.
• Strong analytical and negotiation skills.
• Ability to work independently while managing competing priorities.
• Proficiency with Microsoft Office programs.

Requirements

• Multiple active state adjuster licenses (Nice to Have).
• Experience supporting national account clients (Nice to Have).
• Bachelor’s Degree preferred (Nice to Have).
• AIC, ARM, or CPCU designation preferred (Nice to Have).
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required (Nice to Have).

Benefits

• 4 weeks of paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Internal training and advancement opportunities.
• Culture: A supportive, team-based work environment.