[Hiring] Senior Manager, Workplace Technology @Workiva Inc.

Role Description

Workiva is seeking a strategic, people-centered Sr. Manager, Workplace Technology to lead our Workplace Technology team. You’ll help evolve and develop a high-performing, globally distributed team that delivers secure, reliable, and intuitive technology experiences while continuously improving how technology enables Workiva and its people to succeed.

You’ll own the strategy and execution of our workplace productivity and collaboration portfolio, employee identity and access, technology support, incident management, and hardware lifecycle operations. You’ll balance operational excellence with innovation, using AI, automation, self-service, and strategic partnerships to improve employee experience and deliver measurable business value.

What You'll Do

• Strategy, Innovation, & Leadership
  • Define and execute the Workplace Technology strategy, translating business priorities into a roadmap that balances worker experience, reliability, security, cost, and long-term innovation.
  • Build a cohesive, accountable, and proactive team that goes beyond responding to technology needs to continuously improve how technology enables Workiva and its people to succeed; foster an inclusive, psychologically safe culture grounded in Workiva values.
  • Coach and develop team members into subject matter expert, product owner, and senior engineering roles, expanding technical expertise, leadership capabilities, and decision-making autonomy.
  • Embed AI, automation, self-service, and continuous improvement into team operations to deliver measurable productivity gains across Workiva.
  • Establish and own team metrics, including SLAs, ticket deflection, cycle time, and worker satisfaction, to improve service quality, operational effectiveness, cost efficiency, and capacity.
  • Lead contractors and vendors through a scalable augmentation model, ensuring effective delivery within budget and securing leadership approval for net-new spend.
  • Build trusted cross-functional partnerships to identify opportunities, influence decisions, and align delivery and resource planning.
• Operational Excellence & Technology Ownership
  • Own the productivity SaaS portfolio (Google Workspace, Slack, Zoom, Atlassian, Monday, and related systems), including roadmaps, lifecycle management, rationalization, and licensing within approved budgets.
  • Own identity and access management (Okta, Lumos, SSO/SCIM, and employee lifecycle), executing policies that support SOC 2, SOX, FedRAMP, ISO 27001, and related requirements.
  • Own enterprise incident and paging tooling (Rootly) and incident response for supported systems; establish consistent processes, strong governance, and follow-the-sun support across NA, EMEA, and APAC.
  • Own hardware selection, forecasting, inventory, and vendor oversight within budget, while transitioning to a third-party managed model.
  • Support offices and major events in partnership with Event team, Facilities and AV Events and Technology.

Qualifications

• 8+ years of related experience with a Bachelor's degree, including 3+ years of direct people management.
• Experience managing managers and/or established individual contributors across multiple regions and time zones.
• Proven success leading a support organization with defined SLAs and measurable service outcomes.
• Hands-on leadership and experience running productivity SaaS platforms such as Google Workspace, Slack, Zoom, and Atlassian.

Requirements

• Experience owning identity and access management platforms (Okta or equivalent, SSO, SCIM, joiner-mover-leaver automation) in an environment subject to SOC 2, SOX, FedRAMP, or ISO 27001.
• Experience owning enterprise incident management and paging platforms, and leading incident response for supported systems.
• Experience leading contractors and external vendors as part of a blended team, with a track record of getting results from them.
• Demonstrated use of AI and automation to improve team and business productivity.
• Demonstrated urgency and bias to action, consistently driving initiatives from concept to delivery with speed and ownership.
• Experience managing licensing, forecasts, and budgets.
• Effective communication skills across technical and executive audiences.
• Previous success outsourcing the hardware lifecycle to a third-party vendor, with prior experience running it in-house.
• Experience transitioning a tenured, execution-focused team toward SME and product owner mindset.
• Experience with Lumos or comparable identity governance and automation platforms.
• Experience supporting FedRAMP-authorized or other regulated environments.
• Experience consolidating teams or leading an organizational merger.
• Experience building documentation and operating models that scale globally.

Benefits

• Salary range in the US: $133,000.00 - $225,000.00.
• A discretionary bonus typically paid annually.
• Restricted Stock Units granted at time of hire.
• 401(k) match and comprehensive employee benefits package.

Physical Requirements and Working Conditions

• Expect up to 10% travel and attendance at major company events (e.g. SKO, Customer Conference).
• Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements.