[Hiring] Senior Manager - Technology - Service Management @Mashreq

Role Description

As an Incident Manager in Service Management, you will be responsible for managing incidents as per ITIL process in a 24x7 roster.

• Take actions to identify opportunities to improve process controls and simplify processes.
• Ensure right severity classification of incidents.
• Provide appropriate communications to technology and business stakeholders.
• Drive the faster resolution of incidents.
• Maintain data quality of documenting events.

Qualifications

• Experience in ITIL processes.
• Strong communication skills.
• Ability to work in a 24x7 environment.

Requirements

• Experience in incident management.
• Familiarity with service availability and technology services.
• Knowledge of various technology stacks and development methodologies.

Benefits

• Competitive salary.
• Health and wellness programs.
• Opportunities for professional development.