[Hiring] Senior Manager, Post-Sales Revenue Operations @AssetWatch

Role Description

The Senior Manager, Post-Sales Revenue Operations leads the Revenue Operations function responsible for the systems, workflows, controls, and operational governance that support AssetWatch’s post-sale customer lifecycle from Implementation through renewals.

• Leads a defined portion of Revenue Operations with wide latitude over priorities for critical post-sale initiatives.
• Partners with leadership to shape the operating model, define scalable processes, improve handoffs, strengthen data integrity, and support growth across products, service models, and customer lifecycle motions.
• Supports multidisciplinary initiatives across Implementation, Support, Customer Success, Finance, Revenue Operations, Product, Salesforce Development, Deal Desk, Field Coordination, Field Technicians, Condition Monitoring Engineering, and Operations.
• Manages the Post-Sales Revenue Operations team and is accountable for team development, process governance, operational clarity, and measurable improvements across the post-sale customer lifecycle.

What you will own

• Post Sales Revenue Operations Strategy:
  • Lead the strategy, design, and continuous improvement of post-sale operational workflows from Implementation through renewals.
  • Partner with C4L and Revenue Operations leadership to define functional priorities, OKRs, operating principles, and long-term process direction for post-sale operations.
  • Identify process debt, ownership gaps, data risks, manual work, and scalability constraints affecting post-sale execution.
  • Translate business problems into process, reporting, automation, system, or ownership changes.
• Post Sale Revenue Lifecycle Systems and Controls:
  • Manage and improve post-sales operational workflows, including Implementation, orders, subscriptions, renewals, upsells, Work Orders, service completion, billing readiness, and customer lifecycle changes.
  • Define and maintain business requirements for Salesforce and related systems that support post-sale revenue operations.
  • Coordinate requirements and process improvements for Work Order and service workflows.
  • Establish controls that improve data integrity, handoff accuracy, workflow visibility, exception management, and downstream reliability.
  • Lead business-side UAT and readiness validation.
• Automation Simplification and Operational Efficiency:
  • Identify repetitive, unclear, or high-friction processes that create avoidable effort across post-sale teams.
  • Design automations, intake processes, routing logic, and workflow improvements.
  • Measure improvement through reduced manual effort, faster execution, fewer escalations, better data quality, and stronger operational visibility.
• Documentation Governance and Operational Enablement:
  • Own governance of post-sale operations documentation.
  • Partner with the CS Enablement Manager on Customer Success enablement needs.
  • Lead documentation audits, SOP verification, ownership cleanup, consolidation, archiving, and review-cycle discipline.
  • Ensure process changes are supported by clear documentation, stakeholder communication, and adoption expectations.
• Cross Functional Project Leadership:
  • Lead large-scale post-sale operations projects from discovery and scoping through delivery and post-launch validation.
  • Manage priorities, dependencies, blockers, risks, and resource constraints across systems and process initiatives.
  • Create project plans, Jira stories, process maps, stakeholder updates, and readiness criteria as needed.
  • Escalate decision points and unresolved ownership gaps.
• Team Leadership and Accountability:
  • Set goals for each direct report and connect individual work to Revenue Operations priorities, team OKRs, and company objectives.
  • Hold the team accountable for quality, prioritization, process governance, operational readiness, and business outcomes.
  • Build team capability in Salesforce workflows, UAT support, documentation governance, process cleanup, systems thinking, and cross-functional execution.
  • Foster a team culture focused on practical problem-solving, accountability, continuous improvement, and trust across the broader organization.

Qualifications

• 8+ years of experience in Revenue Operations, Post-Sales Operations, Customer Success Operations, Business Operations, or a closely related function within SaaS or another subscription-based business.
• Strong working knowledge of Salesforce and experience partnering with business systems or technology teams on process, data, and workflow improvements.
• Demonstrated experience translating business problems into requirements, process changes, reporting improvements, or automation opportunities across post-sale workflows.
• Experience leading business-side UAT, readiness validation, stakeholder alignment, and post-launch follow-through for system or process changes.
• Ability to operate effectively in a fast-moving, high-growth environment with ambiguity, changing priorities, and distributed teams.

Preferred experience

• Experience scaling post-sale operations across multiple products, service models, or customer lifecycle motions.
• Experience with Work Orders, field or service operations, billing readiness, revenue recognition support, renewals, or customer lifecycle changes.
• Experience using automation, AI, or business intelligence tools to reduce manual work and improve decision-making.

Benefits

• Competitive compensation package including stock options.
• Flexible work schedule.
• Comprehensive benefits including retirement plan match.
• Opportunity to make a real impact every day.
• Work with a dynamic and growing team.
• Unlimited PTO.