[Hiring] Senior Manager IS Applications @Providence

Role Description

This role involves leading the future of healthcare technology as the Senior Manager of IS Laboratory Applications at Providence. You will be responsible for delivering innovative, reliable, and user-friendly application solutions that empower caregivers and transform patient care.

• Support and maintain critical healthcare applications, including Epic Beaker, WellSky Transfusion, Telcor, and related systems.
• Build strong partnerships with senior leaders, key business stakeholders, and IT industry contacts.
• Champion service excellence by defining, delivering, and continuously improving core application services.
• Drive alignment and results by collaborating with business and clinical leadership.
• Set clear expectations for IS strategies and projects, ensuring measurable outcomes are defined and communicated.
• Lead strategic solutions by working with executives and diverse stakeholders.
• Monitor performance of applications and services using defined KPIs.
• Manage resources for applications, staff, and services to meet IS financial targets.
• Ensure compliance with policies and procedures impacting all of PSJH.
• Build and inspire teams by attracting, developing, and retaining top talent.
• Exceed service standards by maintaining operations that meet or surpass SLAs, OLAs, and KPIs.
• Foster collaboration across multidisciplinary teams.
• Resolve critical issues promptly, escalating when necessary.
• Lead process optimization initiatives to enhance service delivery.
• Understand system interdependencies to ensure seamless integration across modules and applications.

Qualifications

• Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education, skills and relevant experience.
• Upon hire: Some application suites require advanced application certification.
• 8 or more years of Healthcare or Information Services experience.
• 6 or more years of Leadership experience.
• 3 or more years of experience working in a healthcare environment.
• 2 or more years of Leadership experience in an IS Application environment.

Preferred Qualifications

• 4 or more years of experience working in the lab or supporting laboratory applications.
• Leads complex conversations with direct and non-direct reports.
• Skilled in setting vision, aligning teams, and driving organizational objectives.
• Proven ability to manage expectations and ensure compliance across complex initiatives.
• Adept at building influential partnerships with senior leaders and stakeholders.
• Experienced in championing service excellence and optimizing application performance.
• Strong track record of leading initiatives that enhance value and elevate customer satisfaction.
• Deep understanding of system interdependencies and emerging technologies.
• Expertise in delivering user-friendly, effective technical solutions.

Salary Range by Location

• AK: Anchorage: Min: $76.29, Max: $121.96
• AK: Kodiak, Seward, Valdez: Min: $79.52, Max: $127.13
• California: Humboldt: Min: $79.52, Max: $127.13
• California: All Northern California - Except Humboldt: Min: $89.22, Max: $142.64
• California: All Southern California: Min: $79.52, Max: $127.13
• Montana: Except Great Falls: Min: $61.42, Max: $98.19
• Montana: Great Falls: Min: $58.19, Max: $93.02
• Oregon: Non-Portland Service Area: Min: $71.12, Max: $113.70
• Oregon: Portland Service Area: Min: $76.29, Max: $121.96
• Texas – Lubbock, Levelland, Plainview: Min: $58.19, Max: $93.02
• Washington: Western: Min: $79.52, Max: $127.13
• Washington: Southwest - Olympia, Centralia: Min: $76.29, Max: $121.96
• Washington: Clark County: Min: $76.29, Max: $121.96
• Washington: Eastern: Min: $67.88, Max: $108.53
• Washington: Southeastern: Min: $71.12, Max: $113.70

Benefits

• Comprehensive health insurance
• 401(k) with company match
• Paid parental leave
• Vacation and holiday time off
• Life and disability insurance
• Voluntary benefits and well-being resources