[Hiring] Senior Manager, Investigations Operations @World Vision

Role Description

The Senior Manager, Investigations Operations position provides leadership and guidance to multiple functions and teams that conduct investigations, in response to different types of incidents across the Partnership to provide strategic alignment in relation to complaint handling and investigations. This will include:

• Leading improvements and alignment to systems used by the Integrated Investigations team, Regional Investigative Specialists, Fleet, Cybersecurity, VisionFund International (VFI), and other World Vision (WV) functions that conduct investigations.
• Developing and executing the training and capacity building strategy for full- and part-time investigators across the Partnership.
• Serving as a matrix manager to 7 Regional Investigative Specialists, providing leadership, problem-solving guidance, and coaching.
• Designing investigations operations that ensure WV investigations align with external standards and the unique cultural profiles of WV.

Qualifications

• Bachelor’s degree and/or related higher education.
• Formal professional training and/or internationally recognized certification as an investigator in the areas of fraud and/or workplace behavior.
• 8-10 years’ experience leading and/or providing oversight to internal workplace investigations in a large international organisation (NGO).
• Strong analytical, written, and verbal skills.
• Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context.
• Experience developing and training investigators.
• Experience with translating complex technical concepts and simplifying information for mass consumption and usage to a broad international audience.
• Proven ability to translate data into information and analysis that communicates an easily understood concept or message.
• Experience engaging and working with a wide range of senior leadership level stakeholders.
• Strong investigative skills that include the ability to act as a lead investigator if needed.
• Ability to think strategically and evaluate complex and disparate processes used across the Partnership to identify and implement efficiencies and simplification projects that align with external best practices.

Requirements

• Background with project management, training programme development, and process optimisation.
• Ability to coach staff in collection and handling facts and evidence.
• Strong business acumen, strategic thinking, and stakeholder management.
• Strong coordination, planning and leadership skills including ability to influence Senior Managers by consistent and clear communication.
• Solid communication skills and setting priorities.
• Fluency/high level of professional and technical spoken and written English.
• Fluency in another language (French, Spanish, Arabic, Portuguese) is an added advantage.

Travel and/or Work Environment Requirement

• Work setting: Homeworking.
• The position requires the ability and willingness to travel nationally and/or internationally up to 15% of the time.

Applicant Types Accepted

• Local Applicants Only