[Hiring] Senior Manager, Field Reimbursement Operations @Valeris

Role Description

The Senior Manager, Field Reimbursement Operations serves as the first-line leader for a team of Field Reimbursement Managers (FRMs), providing operational oversight, coaching, performance management, and strategic support while maintaining a limited portfolio of key provider accounts when appropriate. This role is responsible for ensuring the consistent execution of client program objectives, reimbursement excellence, and exceptional customer service across assigned therapeutic areas.

The Senior Manager, Field Reimbursement Operations partners closely with the Senior Director, Operations, Training, Quality, Analytics, and Client Program Leadership to drive program performance, ensure compliance, and deliver best-in-class reimbursement support for healthcare providers.

Qualifications

• Bachelor's Degree or equivalent years of experience in field reimbursement management and field leadership
• Minimum 5 years of healthcare reimbursement, market access, specialty pharmacy, or field reimbursement experience
• Minimum 2 years of leadership or team lead experience preferred
• Experience leading remote field teams strongly preferred
• Experience supporting specialty, rare disease, oncology, immunology, neurology, or other complex therapeutic areas preferred
• Experience working with manufacturers, specialty pharmacies, and provider offices

Requirements

• Provide day-to-day leadership and oversight for an assigned team of Field Reimbursement Managers
• Coach, mentor, and develop FRMs through regular one-on-one meetings, field observations, ride-alongs, and performance feedback
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement
• Conduct new hire onboarding and assist with ongoing development plans
• Manage employee performance, including recognition, coaching, corrective action, and performance improvement plans
• Promote employee engagement and retention through consistent leadership and communication
• Ensure consistent execution of client-approved reimbursement services
• Monitor daily program activities and workload distribution
• Review reimbursement trends and identify barriers requiring escalation
• Partner with Operations to optimize workflows and improve efficiencies
• Ensure documentation is timely, accurate, and compliant within all CRM platforms
• Support implementation of new initiatives and operational enhancements
• Serve as an escalation point for complex reimbursement challenges
• Participate in client meetings, business reviews, and strategic planning sessions
• Build strong relationships with client leadership and internal cross-functional partners
• Conduct routine field travel with FRMs or virtual as required to provide coaching and ensure execution consistency
• Monitor key performance indicators including productivity, CRM documentation quality, case progression, provider engagement, activity metrics, quality measures, and client-specific KPIs
• Develop action plans for performance improvement when needed
• Recognize high-performing employees and share best practices across the organization
• Reinforce reimbursement knowledge across assigned therapeutic areas
• Partner with Training to identify knowledge gaps
• Assist in development of training materials
• Conduct ongoing competency assessments
• Facilitate team meetings and educational sessions
• Ensure all activities comply with HIPAA, OIG Guidelines, FDA regulations, Client SOPs, Company Policies, and Privacy requirements
• Promote ethical business practices and report compliance concerns appropriately

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact