[Hiring] Senior Manager, Enterprise Crisis & Incident Management @Allstate

Role Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. This role provides second-line governance, oversight, and strategic direction to mature Crisis and Incident Management, strengthen executive readiness, and ensure repeatable, measurable improvement over time.

In the first 6–12 months, you will:

• Improve the speed and quality of leadership decision-making during high-impact events through consistent situational awareness, clear escalation, and disciplined briefings.
• Increase enterprise readiness by institutionalizing training, exercises, and lessons-learned closure.
• Establish measurable program health: activation readiness, notification performance, exercise coverage, and corrective-action closure rates.
• Strengthen cross-enterprise coordination so Crisis Management operates as an integrated capability with cyber, technology, continuity, and risk partners.

Responsibilities

• Program Leadership & Governance:
  • Lead strategy, governance, and continuous maturation of the enterprise Crisis & Incident Management program.
  • Strengthen the “bridge” between incidents and crises by improving escalation thresholds, operating rhythms, and executive engagement models.
  • Define and report program outcome KPIs and metrics that reflect enterprise readiness and risk posture.
• Executive Readiness & Crisis Leadership:
  • Serve as a trusted advisor to senior leaders and crisis sponsors; support high-stakes decision-making during elevated and critical events.
  • Produce executive-ready materials (briefings, updates, governance reporting) that enable consistent, informed decisions.
• Exercises, Simulations & Learning:
  • Design and deliver enterprise exercises (tabletops, simulations, functional drills) to validate readiness and strengthen leader muscle memory.
  • Establish an after-action discipline that drives measurable improvements and reduces repeat issues.
• Tooling, Communications, and Situational Awareness:
  • Drive adoption and continuous improvement of crisis management tooling and workflows.
  • Ensure the crisis function supports a shared operating picture and structured incident management approach.
• Enterprise Partnership & Coordination:
  • Build durable partnerships across various teams to improve coordinated response and recovery.
  • Align regionally to drive enterprise consistency while respecting local operating needs.
• People Leadership:
  • Lead, mentor, and develop a team; building a culture of clarity, accountability, and continuous improvement.

Qualifications

• 10+ years of related experience
• Bachelor's degree (preferred)
• Demonstrable and progressive experience in crisis management, incident management, operational resilience, business continuity, and/or disaster recovery within a large enterprise environment.
• Proven experience working directly with senior executives during high-stakes events; strong executive presence and decision support capability.
• Demonstrated ability to mature programs through governance, metrics, training, and continuous improvement.
• Experience designing and leading exercises/simulations and translating lessons learned into sustained capability improvements.
• Strong program management and cross-functional influence skills in a matrixed environment.
• Experience in regulated and/or highly complex enterprise environments.
• Familiarity with crisis management and business continuity management systems standards.
• Experience with mass notification and crisis management platforms.
• Certifications such as CBCP/DRI/BCI or incident management credentials.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Requirements

• Compensation offered for this role is $120,000.00 - $193,725.00 annually and is based on experience and qualifications.
• The candidate(s) offered this position will be required to submit to a background investigation.

Benefits

• Joining our team isn’t just a job — it’s an opportunity that encourages you to challenge the status quo.
• Be part of something bigger – a winning team making a meaningful impact.