[Hiring] Senior Manager, Customer Strategy & Operations @SentinelOne

Role Description

As a Senior Manager, Customer Strategy & Operations, you will be tasked with serving as a strategic and operational right hand to the Sr. Director of Customer Strategy & Operations, moving fluidly between business intelligence, cross-org program execution, strategy support, and executive decision prep. The ideal candidate will bring strong analytical and financial acumen, proven cross-functional execution skills, and the ability to operate as an extension of the CCO Office and functional leadership. This leader will have a direct impact on SentinelOne's growth and operational efficiency by driving the highest-priority functional initiatives, owning business intelligence and planning, and supporting the integrated services strategy across internal teams, customers, and the partner ecosystem.

What Will You Do?

• Drive the highest-priority initiatives across the organization, ensuring work that crosses teams and functions does not stall between orgs.
• Act as an extension of the functional leaders and Customer Strategy & Operations Team, helping prep decisions, frame trade-offs, and solve problems that span multiple organizations.
• Drive evaluation, decisioning, and implementation of tooling, automation, and AI, partnering with IT, Product, Engineering, and functional leaders.
• Support strategic initiative execution by coordinating cross-functional resources and activities, tracking milestones against plans, and ensuring alignment across services, product, and partner priorities.
• Own business analysis and intelligence across key functional areas, including metrics and OKRs, performance tracking, root-cause analysis, and executive follow-up on gaps and opportunities.
• Lead strategic planning and quarterly project management for priority initiatives, ensuring alignment between roadmap commitments, resource allocation, and business outcomes.
• Own revenue allocation and margin blending analysis for staff and non-staff resources, providing financial visibility for informed investment and headcount decisions.
• Support initiatives that span Services & Partners, Renewals & NRR, and Customer Intelligence & Communications.
• Help surface insights and recommendations by synthesizing feedback from the Field, Channel, and Customers alongside key metrics.
• Support partnership strategy and go-to-market execution by evaluating existing partnerships and tracking prospective growth options.
• Partner with leaders to translate key organizational initiatives into OKRs and KPIs, establishing measurement frameworks and a cadence of reporting on progress.
• Provide clear executive-level reporting on initiative progress, business impact, risks, and decisions required.
• Build and maintain the operating cadence for the Customer Strategy & Operations function, including executive updates, operating reviews, decision logs, and initiative tracking.
• Develop and refine frameworks, business cases, and analyses that enable faster, better-informed decisions.
• Communicate requirements for change effectively and quickly, in alignment with broader corporate goals and culture.
• Take ownership over outcomes and continuously identify a better way of doing things where applicable.
• Identify operational friction and recurring failure points across the CX organization, translating those insights into process, tooling, or organizational improvements.

Qualifications

• 7 or more years of experience in business operations, strategy, business intelligence, program management, management consulting, or a comparable role within a technology or SaaS company.
• Experience working closely with Services, Renewals, Sales, and Business Strategy organizations.
• Strong analytical and financial acumen with demonstrated experience building business cases, financial models, margin analyses, and data-driven recommendations for senior leadership.
• Demonstrated ability to drive cross-functional initiatives across multiple organizations without direct authority.
• Experience operating as a strategic partner to senior leaders, including preparing executive decisions and synthesizing complex operational data into clear recommendations.
• Knowledge of market research and data analysis techniques, with the ability to translate metrics into strategic insights.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to effectively influence and collaborate with stakeholders at all levels.
• Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Experience with tooling, automation, or AI evaluation and implementation within customer-facing or operational organizations.
• Bachelor's degree or equivalent experience.

Benefits

• Equity & Rewards: Restricted Stock Units (RSUs), Employee Stock Purchase Plan (ESPP).
• Time Off & Wellbeing: Flexible time off, Paid company holidays and paid sick time, Gender-neutral parental leave, Grandparent leave.
• Insurance & Financial Security: Medical, dental, and vision coverage, 401(k) retirement plan with company match, Life and disability insurance, Health and dependent care FSA, Voluntary benefits (hospital, accident, critical illness), Employee Assistance Program (EAP), ARAG pre-paid legal, Nationwide pet insurance, Cancer Care program, Global business travel medical insurance.
• Work Perks & Flexibility: Home office allowance, Mobile phone reimbursement.
• Wellness & Lifestyle: Wellness coach, Wellness/gym reimbursement, Fertility coverage, Adoption & surrogacy reimbursement.

Company Description

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed.