[Hiring] Senior Manager, CRM Implementation & Operations @AmSpec Group

Role Description

The Senior Manager, CRM Implementation & Operations is the single owner of AmSpec's Microsoft Dynamics 365 CRM platform. This role leads the first enterprise CRM deployment at AmSpec, manages the implementation vendor through go-live, and then runs the platform as a permanent function covering administration, user training, data governance, and commercial reporting. The platform will serve approximately 200 users across four business verticals and multiple regions.

The role sits within Global Commercial Excellence and translates the commercial processes defined by the EVP into system configuration, workflows, and reporting. It does not design the sales process; it makes the process executable in the system, keeps it consistent across verticals, and ensures the data the business relies on is accurate. Success depends on technical command of the platform combined with the ability to drive adoption through influence, working alongside regional and vertical commercial leaders.

Qualifications

• Experience implementing a CRM.
• Understanding of data discipline and user adoption challenges.
• Comfortable managing vendors and configuring platforms.
• Ability to communicate effectively with executives, commercial leaders, and technical teams.

Requirements

• Own the CRM roadmap and platform from selection through steady state.
• Lead the Phase 1 implementation by managing the implementation partner.
• Define requirements with commercial stakeholders and translate them into functional specifications.
• Hold the vendor accountable to scope, schedule, and budget.
• Lead user acceptance testing and manage data migration and cutover planning.
• Develop and deliver training and enablement for approximately 200 users globally.
• Administer and maintain the platform day to day.
• Manage security roles and access, user provisioning, configuration changes, workflows, and dashboards.
• Own data governance and quality.
• Run regular data quality reviews and work with regional leaders to correct gaps.
• Own commercial reporting and analytics.
• Support adoption through influence and measurement.
• Coordinate Phase 2 integrations with IT, finance, and operations.

Company Description