[Hiring] Senior Manager, Business Operations and Strategy @IHC Specialty Benefits

Role Description

• Own the strategic operating rhythm for the business unit, including MBRs, QBRs, executive staff meetings, planning sessions, and leadership offsites; partner with senior leaders on prioritization, executive communications, presentations, and strategic decision-making so decisions translate into measurable execution.
• Develop and continuously improve operating mechanisms, governance, and business processes that increase organizational effectiveness and execution quality.
• Lead complex cross-functional initiatives from planning through execution, driving alignment across business partners and resolving organizational roadblocks.
• Develop dashboards, reporting, and operating visibility into organizational health, KPIs, OKRs, risks, and execution progress; recommend corrective actions when needed.
• Advance people and organizational operations, knowledge management, mentorship, onboarding, communications, and scalable collaboration practices that support a high-performing team.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• 7+ years of experience in Business Operations, Strategy & Operations, Program Management, Consulting, Chief of Staff, or related operational leadership roles.
• Demonstrated success leading complex cross-functional programs and organizational initiatives.
• Experience designing and scaling business processes in a fast-paced, high-growth environment.
• Experience partnering directly with senior executives and influencing decisions across multiple functions.
• Bachelor's degree or equivalent practical experience.
• No license or certification required.

Requirements

• Exceptional written, verbal, and executive communication skills.
• Strong strategic thinking and business judgment with the ability to translate strategy into execution.
• Proven ability to influence without direct authority across diverse stakeholder groups.
• Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations.
• Strong organizational skills, attention to detail, and ability to operate effectively amid ambiguity and changing priorities.
• Experience building executive dashboards, business reviews, and operational reporting.
• Experience leading organizational change and driving adoption of new operating models.
• Excellent project and program management skills with the ability to manage multiple high-priority initiatives simultaneously.
• Experience handling highly sensitive and confidential information with sound judgment and discretion.
• Up to 10% travel required.

Benefits

• The base pay for this remote or hybrid role is: $110–$150,000.
• Eligible for employee benefits including medical, dental, vision, life, and participation in the company 401(k) plan.
• Final offer amounts are determined by factors including relevant skills, education, and experience.