[Hiring] Senior Manager - ACE Service Delivery @CVS Health

Role Description

We are seeking an experienced and dynamic Senior Manager to lead our Application Support team for myPBM. This role is responsible for:

• Overseeing daily operations, driving continuous improvement, and ensuring the highest levels of application reliability and user satisfaction.
• Being a strategic leader, skilled in managing complex technical environments and fostering a culture of engagement and accountability.
• Managing teams that have both legacy and modern tech stack.
• Working closely with cross-functional teams including product and the business and handling ad hoc requests.

Qualifications

• 7+ years in application support or technical operations, with at least 3 years in a leadership role.
• Experience managing customer requirements and delivering effective solutions.
• Advanced knowledge of enterprise application platforms (e.g., RxClaim, AS/400, SQL, Java, Angular, Spring Boot, Oracle, Postgres, MongoDB, Jenkins/GitHub Actions, Harness, Web Services, AWS, GPC, Splunk, AppDynamics & Service Now).
• Demonstrated ability to lead teams in a fast-paced, complex environment.
• Strong problem management and production support experience.
• Excellent communication, consulting, and stakeholder management skills.

Requirements

• Experience in healthcare, pharmacy benefits management, or similar regulated industries.
• Familiarity with ITIL, Agile, or other service management frameworks.
• Experience with automation, monitoring, and incident management tools.
• MBA or advanced degree a plus.

Education

• Bachelor’s degree or equivalent work experience.

Pay Range

The typical pay range for this role is: $118,450.00 - $236,900.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.

Additional details about available benefits are provided during the application process.