[Hiring] Senior Long-Term Disability Case Manager @Aflac, Incorporated

Role Description

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong understanding of disability claims management concepts.
• Solid understanding of medical terminology/pathology/anatomy.
• Ability to verbally articulate clearly, concisely and explain complex situations.
• Superior writing skills.
• Confident with independent decision making.
• Ability to consistently meet deadlines.
• Proven ability to work with confidential information.
• Moderate skills with Microsoft Office and other software applications.
• High level of customer service skills/phone skills.
• Strong ability to multi-task and prioritize.
• Must have a high level of attention to detail.
• Results-driven.
• High attention to deliver on departmental/company procedures/practices.
• Ability to work Independently.
• Strong negotiation skills.

Qualifications

• High School Diploma or equivalent.
• 5 or more years of LTD industry claims experience.
• Demonstrated proficiency in product specific areas of STD, LTD or Account Management, and federal and state regulations governing these products and services.
• Or an equivalent combination of education and experience.

Requirements

• Bachelor's Degree in Business, or healthcare related field (preferred).
• 4 or more years of experience in disability management industry managing claims (preferred).

Principal Duties & Responsibilities

• Makes timely, accurate, and customer-focused Long-Term Disability new and ongoing claim decisions on moderately complex to highly complex claims using advanced independent discretion guided by company procedures and regulatory standards.
• Documents the claims system in an accurate and comprehensive manner; prepares, updates, and utilizes a claim management plan to attain the most appropriate outcome.
• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions.
• Works with internal partners to support flexibility, collaboration, creating a positive work environment.
• Mentors and coaches new team members and participates in projects supporting the team's business initiatives.
• Performs other related duties as required.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug coverage.
• Health care flexible spending.
• Dependent care flexible spending.
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee).
• 401(k) plans.
• Annual bonuses.
• Opportunity to purchase company stock.
• 11 paid holidays.
• Up to 20 days PTO to be used for any reason.
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked).
• Compliance with all applicable leave laws, including sick and safe leave, and adoption and parental leave.