[Hiring] Senior Long Term Care Investigator @Manulife

Role Description

The Senior Investigator independently plans and conducts complex long-term care investigations and oversees investigative activities performed by third party surveillance vendors.

• Successfully completes high-quality, complex long term care claims investigations
• Independently develops and executes a thorough investigative plan
• Obtains and reviews internal / external documents to support investigative activity and findings
• Conducts interviews of insureds, caregivers, and other involved parties
• Manages third party vendor(s) conducting long term care surveillance activities
• Regularly communicates findings and investigation status to Requesters
• Produces well-written reports that are accurate, concise, and objective
• Presents case findings and recommendations for further action to department management and Requesters
• Effectively utilizes internal case management systems to keep department management updated and to plan / prioritize concurrent assignments
• Adheres to departmental, company and regulatory timelines, policies, and requirements
• When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as required
• Ability to travel on short notice and responds to urgent long term care claim investigations
• Maintains knowledge of advanced investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
• Maintains and continuously expands network of professional contacts
• Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations

Qualifications

• Bachelor’s degree preferably in Criminal Justice or related field required; graduate work a plus
• Five (5) or more years of experience in the investigation profession and/or financial services industry
• Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)

Requirements

• Highly proficient in various computer applications (Microsoft products etc.)
• Advanced written and verbal communication skills
• Advanced analytical skills
• Advanced interviewing skills
• Ability to work in a dynamic environment
• Efficient and effective organizational skills
• Strong presentation skills
• Foreign language proficiency a plus

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time each year
• Full range of statutory leaves of absence

Company Description

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.