[Hiring] Risk Investigator @Payroc

Role Description

The Risk Investigator helps protect Payroc, its merchants, and business partners from financial loss by identifying and investigating potential fraud and other merchant processing risks. This role monitors merchant settlements, transaction activity, and chargeback trends to identify exceptions, assess exposure, and determine appropriate actions to mitigate risk.

The Risk Investigator works with merchants, issuing banks, cardholders, sales partners, and internal teams to investigate suspicious activity, gather supporting documentation, and resolve concerns. The role also identifies emerging fraud trends and opportunities to improve risk strategies while balancing financial performance and the merchant experience.

Duties and Responsibilities

• Analyze daily merchant batch settlements for parameter violations and initiate appropriate adverse action to mitigate loss
• Investigate high-risk or suspicious transaction activity with merchants, issuing banks, and cardholders to determine the proper action
• Communicate with merchants and sales partners regarding exception activity and request additional documentation to support processing activity
• Develop intelligence on fraud trends to prevent fraud losses
• Be accountable for financial performance and customer experience generated by fraud strategies
• Negotiate collateral requirements and/or changes of terms with merchants
• Review daily chargeback reports to monitor trends and educate merchants on best practices
• Perform other critical job functions as assigned related to customer service or underwriting

Qualifications

• Previous experience in fraud investigation, risk management, or a related field would be an advantage
• College degree desired; exceptions may be made for candidates with significant credit or risk analyst experience
• Assertive and confident, with exceptional verbal and written communication skills
• Ability to communicate clearly and negotiate with commercial customers, including in difficult situations
• Ability to multitask in a high-volume, fast-paced environment
• Quick and accurate decision-making skills
• Proficiency in data analysis tools and techniques to extract insights from large datasets, identify patterns, and make data-driven decisions
• Advanced Microsoft Excel skills and strong working knowledge of other Microsoft Office applications

Working Conditions

• Standard work schedule is 9:00 AM - 5:30 PM (CST). This position requires a weekend rotation.
• Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.

Equality

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at [email protected].

All internal applicants will need to apply with our Internal Application Form and review the Internal Application Policy. Please reach out to [email protected] to discuss.

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.