[Hiring] Senior Lifecycle Consultant @Jenzabar

Role Description

The Senior Lifestyle Consultant will own and assist the full customer journey from demo through successful implementation, go-live, and beyond. Responsibilities include:

• Learning Jenzabar software
• Gathering and reviewing client business practices
• Delivering dynamic/high energy and engaging presentations of SONIS
• Configuring software
• Training end users on the software
• Documenting training/consulting engagements

The Consultant must be a proactive, self-starting professional and be able to travel. This position requires a solid understanding of Student Information Systems, along with a general understanding of higher education regulations, requirements, and policies associated with key student-based offices.

Qualifications

• BS, BA Degree, or equivalent experience
• 5+ years (3 years must be in Higher Ed)
• Experience working in one or more of the following functional areas: Admissions, Financial Aid, Registration, Advising, Student Life, Business Office, Advancement
• Experience with Jenzabar’s SONIS Student Information System
• Ability to work independently
• Excellent organizational skills
• Ability to communicate well with others
• Ability to work in a team environment
• Comfort level with evolving and ever-changing technology
• Ability to translate technical complex concepts to functional end users
• Strong problem-solving and software troubleshooting skills required
• Excellent written and verbal communication skills
• Proven effective listening skills
• Ability to follow a project plan with attention to detail and follow through
• Excellent presentation skills (to various audiences - executives & individual contributors)
• Proficient with Microsoft Office Suite and other desktop applications
• A passion for winning

Requirements

• Perform customer needs assessments and solution finding sessions
• Review customer operations to find improved business process opportunities
• Understand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc.
• Define the best company solutions which address requirements of prospect business
• Design and deliver product presentations based on the customer assessment
• Request and coordinate resources required to support sales efforts
• Provide responses for product and technical requests
• Participate at conferences, tradeshows, and other events as required by Sales Management and Product Marketing
• Stay up to date with the latest Jenzabar software releases and provide regular briefings on changes for the team
• Provide knowledge and training on products to peers, presales and sales staff in the organization
• Demonstrate an in-depth understanding of the company products, functions, features and benefits
• Establish and maintain connections with user groups, industry groups, etc.
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflow
• Consult with and train end users on optimal configuration and use of Jenzabar’s Student Information System(s)
• Perform assigned project tasks with minimal supervision
• Follow established methodology to meet project deliverables for all assigned tasks
• Work proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule
• Communicate information clearly, accurately, and timely to Jenzabar and client project team members
• Gain a sound understanding and knowledge of the client's requirements
• Understand the client’s business processes as they relate to the software
• Exhibit excellent follow-up skills, including the development of detailed project documentation
• Collaborate with Project Manager and other project team members in executing assigned projects
• Stay abreast with industry trends and technologies
• Solicit various viewpoints on potential implementation solutions
• Share knowledge and insights
• Other duties as assigned by management
• Work with Support by taking Calls in a Round Robin Queue and perform testing of solution(s) and/or product on an as needed basis
• Willingness to travel (~50%)

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance