[Hiring] Senior Knowledge Management Specialist @Samsara

Role Description

Samsara builds solutions that help improve the safety, efficiency and sustainability of companies in physical operations. We work across a wide range of industries and customer profiles and are expanding our enablement team to continue empowering our sellers to deliver differentiated value to our customers and meet and beat revenue expectations.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Develop and drive clear content guidelines, taxonomy, and organization to support the refinement and expansion of the KM library.
• Be responsible for project planning, coordination, and successful delivery within the KM portfolio.
• Assist in the development and implementation of knowledge management strategies.
• Identify and implement enhancements in our KM processes and technology, guided by KM KPIs and industry best practice.
• Actively participate in technology-driven initiatives, incorporating AI and other innovative solutions.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Qualifications

• Bachelor's degree in a related field.
• 3+ years of KM experience, with a solid foundation in AI platforms, dynamic troubleshooting workflows, and KM analytics and KPIs.
• Proficient in project and program management, with a demonstrated ability to manage multiple projects simultaneously.
• Proficient in one or more CMS or KMS system.

Requirements

• KCS certification or similar knowledge management methodology certifications.
• Proficient in Showpad, JIRA, Confluence, Zendesk, Tableau, or similar tools.
• Proficient in support-focused or knowledge-focused AI tech.

Benefits

• Flexible working model that caters to the diverse needs of our teams.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).