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Senior Investor Suspense Analyst @Zillow
All others
Salary usd 32.6 - 52 p..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago

[Hiring] Senior Investor Suspense Analyst @Zillow

2mths ago - Zillow is hiring a remote Senior Investor Suspense Analyst. πŸ’Έ Salary: usd 32.6 - 52 per hour πŸ“Location: USA

Role Description

As a Senior Investor Suspense Analyst at Zillow Home Loans, you’ll be a seasoned mortgage professional responsible for resolving complex and often ambiguous post-closing suspense issues and audit findings to ensure timely, compliant loan purchases.

  • Work across a broad range of products and investors, applying deep mortgage underwriting knowledge and sound judgment.
  • Independently own and prioritize your work, frequently handling the most challenging files within the suspense pipeline.
  • Collaborate with cross-functional partners to address recurring issues and contribute to process improvements.
  • Gather documentation, address deficiencies, and uphold high service standards as part of a supportive, high-performing team.
  • Research and resolve suspense issues and audit findings from external sources and internal Post Closing reviews.
  • Independently diagnose and resolve a wide range of complex suspense issues.
  • Gather all documentation necessary to cure issues, including contacting internal employees, borrowers, and outside vendors.
  • Exercise judgment in prioritizing work based on severity, financial impact, and aging.
  • Partner with various teams to gather documentation, clarify requirements, and resolve issues.
  • Input and maintain information within the Loan Origination System (Encompass) and/or AirTable.
  • Identify recurring trends and defects and share actionable insights with partners.
  • Build and maintain relationships with investors and internal employees.
  • Collaborate with other Post Closing roles to ensure timely completion of daily duties.
  • Ensure loans are purchased within the time frame set by Capital Markets.
  • Maintain company service level and turn-time standards.
  • Uphold high standards for data quality, documentation completeness, and compliance in all suspense resolution activities.

Qualifications

  • Minimum of 7 years of experience in mortgage underwriting, processing, post-closing, investor delivery, or other directly related roles.
  • Proven expertise in lending requirements for Jumbo, Conventional, FHA, and VA loans.
  • Detailed knowledge of the origination/underwriting process and loan decisioning.
  • Detailed knowledge of origination loan documents, closing and legal documents, credit and income documents, and insurance documents.
  • Demonstrated expertise reviewing and completing income calculations, ordering and reviewing appraisal reports, credit reports, and other loan documentation.
  • Experience communicating documentation requests to borrowers and creating urgency.
  • Strong understanding of compliance with respect to Disclosure documents and related timing.
  • Demonstrated ability to work on a broad range of issues requiring deeper investigation and interpretation.
  • Proven ability to use professional concepts, policies, and prior experience to offer solutions.
  • Ability to collaborate effectively across teams and functions.
  • Excellent written and verbal communication skills.
  • Exceptional attention to detail and time management skills.
  • Ability to produce and maintain reports outlining trends and key findings from investors.
  • Ability to thrive in a fast-paced environment, handle pressure, and meet deadlines.
  • Proficiency in Microsoft Office suite.
  • Willingness to work overtime as required.

Requirements

  • Detail-oriented, seasoned mortgage professional with deep experience in underwriting, processing, or post-closing.
  • Comfortable taking on complex, nuanced suspense issues.
  • Strong problem-solving skills and ability to dig into ambiguous files.
  • Collaborative mindset and commitment to continuous improvement.
  • Recognized for delivering high-quality work and supporting others.

Benefits

  • Competitive base salary.
  • Eligible for equity awards based on factors such as experience, performance, and location.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Senior Investor Suspense Analyst @Zillow
All others
Salary usd 32.6 - 52 p..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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