[Hiring] Senior Infrastructure Manager @Nava PBC

Role Description

You will work on cross-functional teams to build scalable systems for our government -- designing, implementing, and delivering services that millions of Americans depend on. You care deeply about working on technology that improves people's lives, but don't think technology is always the answer. You are passionate about building large-scale systems that are inclusive, well-designed, fast, scalable, and secure, and you'll help set high standards for our teams in terms of simplicity, empathy, and accessibility.

The Senior Infrastructure Manager for Cloud Hosting runs the hosting workstream for a program delivered by several vendors: environments, releases, SaaS tenancy, cloud costs and the hosting SLA. You'll oversee a partner team that builds and operates the infrastructure, work hands-on with them in Terraform and AWS, and potentially manage the help desk engineers on your team. You also set the observability standard every delivery team builds toward.

What you’ll do

• Manage the hosting workstream across environments, releases and SaaS tenancy for several platforms
• Oversee a subcontracted partner team through the infrastructure build, hosting, release management and CI/CD pipeline, incident response, and system monitoring and alerting
• Work hands-on in Terraform and AWS operations alongside the partner team
• Own the release calendar and coordinate releases across several delivery teams
• Manage cloud costs with the program's FinOps lead and report on the hosting SLA to the client
• Set and implement the observability standard every team builds toward
• Potential to be the people manager for the help desk engineering team

Qualifications

• 8+ years in technology delivery, with 4+ managing a hosting or managed services workstream
• Managed environments, releases, partner engineers and SaaS tenancy across several platforms
• 5+ years running production infrastructure on AWS with Terraform, including IAM, networking, Kubernetes or ECS, and monitoring, hands on
• Owned cloud cost management and an SLA report to client stakeholders

Preferred skills

• Experience as the people manager
• FinOps practice
• Amazon Connect, Salesforce and Microsoft Dynamics tenancy experience
• Release management across several teams
• Experience delivering software for a government or public benefits program

Compensation

$135,900 — $153,000 USD

Other requirements

• Legal authorization to work in the United States
• Ability to meet any other requirements for government contracts for which candidates are hired
• Work authorization that doesn’t require visa sponsorship, now or in the future
• May be subject to a government background check or security clearance, depending on the contract

Benefits

• Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
• Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
• Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
• Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
• Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
• Parental leave — paid time off for new parents, plus weekly meals delivered to your home
• Wellness program — full platform offering physical, mental, & emotional health resources & support tools
• Virtual care — see doctors online with no copay through a virtual visit program (depending on available providers)
• Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
• 401(k) match — Nava matches 4% of your salary to support your retirement savings plan
• Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
• Home office setup — company laptop & setup assistance provided via Staples for remote work needs
• Utility support — monthly reimbursement to help offset eligible home office utility expenses
• Learning opportunities — internal training programs and resources to help grow your professional skills
• Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
• Referral bonus — get rewarded when you refer great people who join the Nava team
• Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
• Supportive culture — A collaborative and remote-friendly team environment where people genuinely care