[Hiring] Senior Implementation Specialist @RELX

Role Description

The Senior Implementation Specialist serves as the primary technical and consultative resource for insurance carrier clients implementing automated system-to-system integrations and API-based data solutions. This customer-facing role combines insurance industry expertise, project leadership, and technical consulting to guide clients through implementation, ensure successful outcomes, and build long-term trusted partnerships.

Responsibilities

• Lead insurance carrier implementations of API and system-to-system integrations supporting underwriting, rating, and risk assessment workflows.
• Act as the primary customer contact, providing technical guidance, implementation best practices, and strategic consultation.
• Manage implementation projects, including requirements gathering, stakeholder coordination, risk mitigation, and project delivery.
• Facilitate discovery sessions, pre-implementation workshops, customer training, and executive presentations.
• Support technical integration activities, including connectivity setup, system configuration, and discussions around XML, JSON, SOAP, web services, and SFTP.
• Coordinate internal resources, resolve issues, manage priorities, and remove implementation roadblocks.
• Monitor implementation progress and outcomes, communicating status, risks, and recommendations to stakeholders.
• Build trusted advisor relationships while representing LexisNexis professionally with customers and internal teams.
• Travel as needed to support customer engagements and implementation activities.

Qualifications

• Bachelor's degree in Business, Technology, Information Systems, or a related field, or equivalent work experience in related field.
• 5-8+ years of experience in implementation management, project management, account management, consulting, or a related customer-facing role.
• Strong knowledge of insurance operations, including underwriting, rating processes, carrier systems, and workflows.
• Experience managing complex customer implementations and driving successful project outcomes.
• Working knowledge of XML, JSON, SOAP, Web Services, SFTP, and related integration technologies.
• Proven ability to interpret technical specifications and communicate effectively with both technical and business audiences.
• Strong presentation, facilitation, and training skills, including executive-level interactions.
• Demonstrated success building trusted advisor relationships through a consultative, customer-focused approach.
• Proven leadership in product, process, or operational improvement initiatives.
• Self-motivated, proactive, accountable, and highly collaborative.

Requirements

• U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.
• If performed in Illinois, the base pay range is $82,800 - $137,800.
• If performed in Chicago, IL, the base pay range is $86,700 - $144,400.
• If performed in Ohio, the base pay range is $74,900 - $124,700.
• This job is eligible for an annual incentive bonus.

Benefits

• We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
• Click here to access benefits specific to your location.