[Hiring] Senior Hub Coordinator @Marie Curie

Role Description

We are delighted to offer an opportunity for a Senior Hub Coordinator to join our London and Home Counties team on a 10-month fixed-term contract. The central coordination hub supports Marie Curie nurses and healthcare assistants to deliver care in people’s homes across the UK, providing practical support and essential emotional care.

In this role, you will:

• Be the main point of contact for Marie Curie services across the region.
• Work with other senior coordinators to keep the coordination hub running smoothly, liaising with clinical support teams, managers, volunteers, referrers, local CHC teams, families and carers.
• Manage the referral process, coordinate and schedule care, and ensure accurate data entry in operational and clinical systems such as EMIS and SystmOne.

Qualifications

• Proven experience in customer service, including answering customer questions, offering support, and ideally supervising team members to ensure customers are happy.
• Strong IT and communication skills.
• Excellent attention to detail and accuracy.
• A motivated, adaptable, and dependable professional with a positive attitude.
• An understanding of the healthcare environment.
• The ability to work both independently and as part of a team.
• Strong organisational skills and the ability to multitask effectively.

Requirements

• Contract: 10-month fixed term contract
• Hours: 37.5 hours per week
• Working pattern: Five days per week, including weekends and Bank Holidays
• Shifts: Scheduled between 08:00 and 22:00
• Salary: Agenda for Change Pay Scale Band 3, £25,760 – £27,476 per annum, pro-rated
• Location: Home based, England

Benefits

• Marie Curie Contributory Pension Scheme
• Continuous Professional development (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)
• Life assurance and access to Marie Curie’s Benefit-Hub Discount Scheme.
• Help with eyecare cost (T & C’s apply)
• 15% discount in Marie Curie shops
• Entitled to Marie Curie Blue Light Card