[Hiring] Senior Genesys CX Implementation Engineer @EDCi

Role Description

The Sr. Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. This role will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post-implementation support. Responsibilities include:

• Acts as the Lead Engineer for Genesys implementation and upgrade projects
• Perform project and support tasks for Genesys products and solutions
• Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
• Contribute to the solution architectural design
• Coordinate and write technical papers, articles, standard operating procedures and best practices
• Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving
• Ability to balance both support and project work when applicable; able to meet support/project milestones
• Collaborates with Technical Account Managers, Project Managers & Sales to deliver projects on-time and on-budget

Qualifications

• 5+ years IP Telephony/VoIP experience is Required
• Knowledge of VoIP equipment, implementations and support Required
• 3+ years experience in Genesys Cloud CX (Purecloud) technology
• Genesys Cloud CX certification is a plus
• Knowledge of Media / Voice gateway knowledge Preferred
• Knowledge of SIP Protocol implementation and support Preferred
• BS preferred, Associate’s degree in IT related field Required
• Excellent client service attitude and team focus
• Understand best practices for a service organization
• Development Skills/certifications as a plus are:
• Java/Java Script
• HTML
• Rest WEB Services
• Genesys Cloud CX API’s
• Microsoft SQL Server
• Web-services, 3rd party API’s

Requirements

• 1+ years experience in network administration and support is a Plus
• NET development or C# Experience is a Plus
• Experience with Microsoft SQL Stored procedures is a Plus

Benefits

• Remote work from home
• Paid holidays, vacation and sick time
• Bring Your Own PC Policy
• Cell phone reimbursement
• Casual dress
• Funded training and certifications
• Health, dental & vision insurance
• 401K match
• And much more!