[Hiring] Senior Fraud Risk Operations Analyst @Jobber

Role Description

Do you have a passion for fraud prevention and risk mitigation? Love digging into data to uncover financial threats? Then Jobber might be the place for you! We're looking for a Senior Fraud Risk Operations Analyst to be part of our growing Risk Operations team.

As a Senior Fraud Risk Operations Analyst, you will play a crucial role in detecting and mitigating fraud losses, ensuring Jobber is protected from financial threats. This role sits within our Risk Operations team, where we leverage technology, AI, analytics, and operational expertise to manage risk effectively.

This is an exciting opportunity within a rapidly growing area of our business. If you have prior experience in fraud operations and a strong growth mindset, this role is for you. You should enjoy hands-on operational work while also contributing to the development and enhancement of risk management practices. You’ll thrive in this role if you have a passion for investigation and uncovering the “why and how” behind fraud risks.

• Monitor and Review Risk Alerts: Conduct daily risk reviews of accounts and transactions flagged by our fraud models.
• Investigate Suspicious Activity: Analyze internal, third-party data sources, and publicly available information to detect and mitigate merchant fraud losses.
• Apply Risk Controls: Implement appropriate risk strategies and interventions to minimize losses while maintaining a frictionless experience for legitimate customers.
• Engage with Customers: Communicate directly with merchants to address risk concerns, educate them on fraud prevention, dispute resolution, and best practices for avoiding chargebacks.
• Support Complex Investigations: Work collaboratively within the Risk Operations team to analyze high-risk cases, resolve incidents, and recommend risk mitigation strategies.
• Drive Process Improvements: Identify and champion opportunities to enhance fraud prevention processes, policies, and tools to strengthen risk detection.
• Provide Operational Risk Support: Collaborate with cross-functional teams on risk-related issues affecting Jobber’s customers.
• Take Ownership of Resolving Issues: Make balanced decisions to mitigate fraud and credit losses with a need for speed.
• Surface Emerging Fraud Patterns: Review and analyze day-to-day case work, and bring clear, evidence-backed improvement suggestions to the management team.
• Be Flexible for Business Needs: Availability to work during company and/or statutory holidays as required.

Qualifications

• Experience in fraud operations: SaaS, Financial Services, Fintech, or Payment Processing industries.
• Strong domain expertise in merchant risk assessment and fraud detection including knowledge of:
  • Card-not-present (CNP) fraud
  • ACH fraud
  • Chargebacks
  • Transaction monitoring and risk reviews
• An analytical and inquisitive mindset with the capacity to make complex decisions under pressure in a fast-paced setting.
• Exceptional communication skills: Comfortable discussing fraud, risk, and financial loss with customers.
• Strong ability to articulate risk findings in clear, professional, and actionable terms to internal teams.
• The ability to embrace ambiguity and change.
• The ability to work autonomously with superb time management skills and be comfortable with technology.
• Team-player and problem-solver: Ability to collaborate cross-functionally and develop solutions that balance risk management and customer experience.

Requirements

• It would be really great (but not a deal-breaker) if you had:
  • Experience with modern payment processing tools (e.g., Stripe, Adyen, Worldpay, Checkout.com, Square).
  • Strong knowledge of Visa/Mastercard network rules, NACHA guidelines, and regulatory compliance.
  • Familiarity with fraud prevention vendors (e.g., Riskified, Sift, Ekata, Kount, Socure, Experian, LexisNexis).
  • Familiarity with Slack, Zendesk, Salesforce, Asana, Confluence, Google Suite/Excel and other collaboration tools.

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.
• We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team.

Company Description

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience.

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.