[Hiring] Senior Fraud Investigator @Referrals Only

Role Description

Our EU Fraud Customer Operations team is at the heart of how we protect Monzo and our customers from Fraud. We’re looking for individuals who are passionate about preventing fraud and protecting our customers to join our team.

• Gathering evidence from flagged transaction data and from customers’ claim submissions and probing further where needed.
• Using Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail.
• Use of Monzo’s values to reassure and support customers through the process of identifying active fraud.
• Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account.
• Providing advice and support to victims of fraud on how they can protect themselves in the future.
• Communication to and from other banks about potential fraudsters in ours/their customer base.
• Communication to and from CIFAS about potential fraudsters in Monzo’s customer base.
• Communication with law enforcement about crime we discover as part of our investigations.
• Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance).

Qualifications

• Strong English written and verbal communication skills.
• Fluent in Italian both written and verbal communication skills.
• Strong team player and able to work effectively as part of a technical team.
• Understanding of Fraud and the ability to handle all typologies of Fraud to reach resolutions for customers.
• Ability to provide actionable specific feedback to a wide range of audiences and levels.
• Significant experience identifying trends and delivering fraud technical training and coaching to combat these.
• Knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks.

Requirements

• The working hours to be covered by the team will be 8am - 6pm based on 8.5 hours per day (with a 1 hour lunch included).
• The successful candidate will be required to be flexible in order to meet customer demand.
• The start for the role - To be discussed.

Benefits

• £31,100 - £39,350 (+ £2,500 Multilingual Premium).
• Guaranteed approval for time off on your birthday if it falls on a scheduled workday and outside of your training period.
• Remote based role in the UK.
• £1,000 learning budget each year to use on books, training courses, and conferences.
• Plus lots more!

Application Process

The application journey has 3 key steps:

• Recruiter Call
• Values & Technical Interview
• Written & Verbal Italian Language Assessment

Not ticking every box? That’s totally okay! At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet.

This process typically takes around 3–4 weeks. Your schedule is really important to us, so we promise to be as flexible as possible!

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.