[Hiring] Senior Field Service Engineer I @Oxford Instruments Plc

Role Description

Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You’ll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge materials characterization technologies.

Key Responsibilities

• System Installation & Commissioning: Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. Perform “User Familiarization” Training at installations.
• Preventive & Corrective Maintenance: Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration.
• Customer Engagement & Technical Training: Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain their systems confidently across key analytical workflows.
• Advanced Troubleshooting: Resolve complex hardware and software issues using specialized tools. Provide remote support when needed to minimize downtime and maximize uptime.
• Calibration & System Upgrades: Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field.
• 5–8 years of field service experience in the microscopy or analytical instrumentation industry.
• Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes.
• Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system.
• Ability to read and interpret mechanical, electrical, and system integration schematics.
• Hold a valid driver’s license and safe driving record, passport, and ability to travel independently.
• Must be physically agile and comfortable working in confined or awkward spaces.
• Capable of independently lifting and handling equipment weighing up to 50 lbs.
• Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday.

Preferred Skills & Attributes

• Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy.
• Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition.
• Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity.
• Strong manual dexterity and ability to maintain a clean, organized workspace.
• Proactive problem-solving and openness to continuous learning.
• Effective communicator with strong listening skills.
• Adaptable to evolving technologies and customer needs.
• Comfortable working independently or as part of a team.

Compensation

In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $105,000-$125,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.

What Sets You Apart: Commitment to Service Excellence

• Passion for solving complex technical challenges with precision and care.
• Proactive in anticipating customer needs and delivering timely, high-quality solutions.
• Builds trust through clear communication and confident issue resolution.
• Eager to learn, grow, and collaborate to uphold the highest standards of service.