[Hiring] Senior Director, Service and Repair Delivery @Medtronic

Role Description

Join the Medtronic Global Service & Repair (S&R) organization and help alleviate pain, restore health, and extend life! The Senior Director, Service and Repair Delivery – APAC provides strategic and operational leadership for service delivery across the Asia Pacific region, ensuring best-in-class customer support, operational excellence, year-over-year P&L leverage, and sustainable, profitable service growth. This leader will drive regional execution aligned with global Service & Repair strategy while building a high-performing organization that supports Medtronic’s mission and long-term growth in APAC. This position reports to the Global VP Service and Repair and will be a member of the Global Leadership Team. This role is open to remote within the APAC Region for well-qualified applicants.

As the Senior Director, Service and Repair Delivery – APAC, you will:

• Lead the strategic direction and operational execution of Medtronic’s Service & Repair organization across a diverse and complex region.
• Partner closely with global S&R leadership, regional commercial leaders, and Operating Units to ensure high-quality, reliable service delivery.
• Oversee a geographically distributed service organization, including Field Service Engineers and Service Center repair operations.
• Provide regional leadership, governance, and strategic direction while enabling strong local execution.
• Drive operational excellence, deliver best-in-industry service levels, create P&L leverage, and advance service commercialization initiatives.
• Partner with global and regional stakeholders to identify opportunities to strengthen service capabilities and expand service revenue.

Qualifications

• Baccalaureate degree.
• Minimum of 15 years of relevant experience, including 10+ years of managerial experience; or an advanced degree with a minimum of 13 years of prior relevant experience including 10+ years of managerial experience.

Requirements

• Ability to lead cross-functional organization in a multi-cultural matrix environment with teams located in multiple sub-regions.
• Ability to build strong partnerships across the organization and influence strategy and decision making.
• Ability to represent S&R function with customers and external stakeholders (industry partners, regulators, others).
• Strategic thinking to develop and execute S&R strategies.

Benefits

• Medtronic offers a competitive salary and flexible benefits package.
• A commitment to our employees' lives at the core of our values.
• A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
• This position is eligible for an annual long-term incentive plan.