[Hiring] Senior Director, Professional Services @Keyfactor, Inc.

Role Description

The Senior Director of Global Professional Services provides visionary leadership in Global Professional Services, driving strategic initiatives and overseeing transformational projects. Builds key executive relationships, ensures financial health, establishes global standards, drives innovation, and fosters a culture of high performance and continuous improvement throughout the organization.

Job Responsibilities

• Provide visionary leadership for the entire Global Professional Services organization, driving strategic initiatives and organizational growth.
• Develop and execute long-term strategies to enhance service delivery, customer satisfaction, and business performance.
• Lead a team of Directors, ensuring alignment with organizational goals and strategic objectives.
• Drive large-scale transformation initiatives to improve operational efficiency and service quality.
• Build and maintain relationships with key executive stakeholders, both internal and external.
• Oversee the financial health of the Professional Services organization, ensuring sustainable growth and profitability.
• Represent the organization in top-tier customer engagements, industry conferences, and executive briefings.
• Establish and enforce global standards, processes, and best practices for project delivery.
• Drive innovation and the adoption of cutting-edge technologies to stay ahead of industry trends.
• Ensure global compliance with regulatory requirements, industry standards, and contractual obligations.
• Champion a culture of high performance, accountability, and continuous improvement across the entire organization.

Qualifications

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or equivalent experience.
• Deep knowledge in a technical, MSP, or software consulting capacity with commiserate leadership experience.
• Capability to lead organizational change, influence company-wide strategy, and drive business growth.
• Complex reporting capabilities with Excel, or other BI software with the ability to use the data to effectively communicate and persuade an audience.
• Visionary leadership, advanced strategic planning, exceptional stakeholder engagement.
• Strong and effective communication skills in a consultative manner with customers and internal/external stakeholders.
• Advanced, methodical, and expedient business troubleshooting and problem-solving abilities without needing escalation to other leaders.
• Consistently speaks with confidence to technical, non-technical, and executive audiences internally and externally, effectively de-escalating any situation.
• Demonstrates advanced interpersonal communication and writing abilities with autonomy.

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule).
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents, with structure varying based on regional/government requirements.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

• Trust is paramount.
• Customers are core.
• Innovation never stops, it only accelerates.
• We deliver with agility.
• United by respect.
• Teams make “it” happen.