[Hiring] Senior Director of Operations @Calmedeval
Mar 26, 2025 - Calmedeval is hiring a remote Senior Director of Operations. 💸 Salary: $180,000 - $200,000 plus bonus. 📍Location: USA.
Our Mission:
MDpanel is one of the largest providers of expert medical opinions in the United States. We are committed to being the most coveted partner for physicians, carriers, attorneys, and patients by connecting those in need of medical opinions with the most qualified and highly regarded medical professionals in the U.S. MDpanel allows our member healthcare professional partners to maximize their time and produce unparalleled revenue opportunities. In return, our carrier and attorney clients receive timely, complete, thorough, and easy-to-understand opinions to support the medical legal inquiry. MDpanel is revolutionizing the medical opinion space by creating the first true marketplace to connect those in need of medical opinions to those capable of providing them. Unlike traditional, services-based models, we are devoted to our healthcare professionals and are relentless about removing the burden of administration, securing exam volume, preparing for, and supporting physical examinations, backend processing, report submissions, and billing. And, at the heart of MDpanel, is our team committed to delivering an unparalleled experience for all stakeholders. We think big, start small, and move fast. Our culture is built on supporting each other with accountability, transparency, and passion for our mission.
Position Summary:
The Senior Director of Operations is responsible for overseeing and optimizing core operational functions across assigned business units. This role ensures seamless coordination between internal teams, technology, and external partners to deliver high-quality, efficient services. The ideal candidate will be a strategic leader who drives process improvement, operational excellence, and cross-functional alignment to support MDpanel’s continued growth and commitment to service delivery excellence.
Essential Responsibilities:
- Provide strategic direction and leadership across core operational functions, which may include intake, case preparation, scheduling, logistics, and workflow coordination.
- Develop and execute long-term operational strategies aligned with organizational goals, focusing on scalability, efficiency, and customer satisfaction.
- Establish and maintain performance standards and KPIs to ensure service level agreements (SLAs), compliance, and quality expectations are met or exceeded.
- Build and maintain strong relationships with vendors, offshore teams, and key internal stakeholders to ensure alignment and accountability.
- Lead workforce planning and resource allocation efforts, ensuring optimal staffing levels to support business growth while maintaining cost efficiency.
- Partner with technology and analytics teams to leverage data insights and automation to streamline workflows, identify trends, and drive continuous improvement.
- Collaborate with Finance to manage operational budgets, analyze cost structures, and implement cost-effective practices.
- Serve as a key business partner to P&L and service line leaders, participating in strategic planning, business reviews, and execution of initiatives.
- Foster strong collaboration with cross-functional departments, including Client Success, MDpanel Care Team, Training, Human Resources, Finance, and Technology.
- Lead, mentor, and develop operations managers and their teams through structured training, SOP development, and performance coaching.
- Collaborate with MDpanel University to shape onboarding and training programs that ensure operational staff are equipped with necessary tools and knowledge.
- Continuously evaluate emerging technologies, platforms, and service models; lead pilots and perform ROI analysis to inform innovation and adoption decisions.
Education & Experience:
- Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or related field (Master’s degree preferred)
- 7+ years of progressive leadership experience in operations, preferably within healthcare, legal services, or a tech-enabled services organization.
- Experience managing remote, hybrid, and/or offshore teams.
- Proven track record of driving process improvement, workflow optimization, and cross-functional collaboration at scale.
- Demonstrated success in leading teams through periods of growth, change, or digital transformation.
Skills & Competencies:
- Strong strategic thinking and problem-solving skills, with the ability to anticipate challenges and proactively implement solutions.
- Deep understanding of operational metrics, KPIs, and performance management frameworks.
- Experience in vendor management and contract negotiation.
- Familiarity with compliance and quality assurance practices, particularly in regulated industries.
- Excellent leadership, communication, and interpersonal skills with a proven ability to influence stakeholders across all levels.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Ability to build, mentor, and retain high-performing teams.
- Comfortable working with and integrating workflow technologies, case management systems, or SaaS platforms.
Preferred:
- Experience in medical-legal services, insurance claims, or independent medical evaluations (IMEs) is highly desirable.
- Working knowledge of Lean, Six Sigma, or similar continuous improvement methodologies.
- Proficiency with productivity tools and platforms (e.g., Asana, Monday.com, Salesforce, Power BI, etc.).
Additional Information:
The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity. Please note that we are unable to provide sponsorship assistance at this time. All applicants must have a valid work authorization for the country in which they are applying.
Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.
MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.
We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process, please contact hr@mdpanel.com
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$180,000 - $200,000 plus bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
