[Hiring] Senior Director Diversion Control @Cencora

Role Description

Under the general direction of the Vice President, Diversion Control and Security, Senior Director Diversion Control will be primarily responsible for initiating, directing and supervising analytical functions within Cencora’s Controlled Substance Monitoring Program (CSMP) including:

• Initiation and development of controlled substance monitoring tools
• Dashboards, data management and reporting
• Pharmacy customer data and dispensing reports
• IT department liaison
• Related customer facing platforms and vendor relationships

Primary Duties and Responsibilities:

• Oversees and directs investigations as mandated by CSMP including but not limited to:
  • Ongoing customer due diligence
  • Suspicious order monitoring investigations
  • Investigations pertaining to the potential diversion of controlled substances and listed chemicals
• Supervises and directs staff of subordinate directors, investigators and analysts in CSMP functions as assigned.
• Makes final decisions for all customer reviews, including termination of sales of controlled substances and listed chemicals to any customer serviced by Cencora, independent of the sales organization or other functional groups outside of CSMP, excluding the legal department.
• Liaison for state/federal regulatory/enforcement authorities, including but not limited to:
  • The Drug Enforcement Administration
  • State boards of pharmacy
  • State and local police departments
• Supervises the development and implementation of training related to monitoring and analytics for internal and external audiences as needed in support of CSMP.
• Ensures compliance with all aspects of the CSMP:
  • Daily suspicious order reporting to DEA
  • Monthly data review to detect trends and risk management
  • Customer visits as needed
• Manages various vendor relationships with external CSMP contractors/consultants utilized by CSMP.
• In coordination with Cencora legal department, assists and responds to inquiries and investigations of potential diversion of pharmaceutical controlled substances by DEA and other law enforcement and regulatory authorities.
• Oversees and directs the activities of CSMP team members, establishing team priorities and goals to minimize diversion and regulatory risk to the organization.
• Assists with preparation of CSMP monthly and quarterly summaries for the Diversion Control Advisory Committee, the Compliance Committee and other functional groups as needed.
• Collaborates on other diversion related initiatives as assigned by the Chief Diversion Control Officer, Vice Presidents and/or Legal Counsel.
• Performs related duties as assigned.

Qualifications

• Requires broad training in related fields through completion of a four-year Bachelor's Degree program or equivalent combination of education and experience.
• Normally requires eight (8) years related and progressively responsible experience, including program and personnel management; development and management of data analytics and applications related to pharmaceuticals, diversion and health care.

Requirements

• Strong leadership skills.
• Ability to communicate effectively both orally and in writing.
• Excellent logical, analytical reasoning, and problem-solving skills.
• Ability to make comprehensive, fact-based recommendations regarding program enhancements, resource management and program effectiveness to CSMP leadership.
• Excellent organizational, motivational and interpersonal skills.
• Proficient with Microsoft Office applications, data analytics and reporting software, cloud-based systems, applications, services and data storage, AI related analytical tools and applications.
• Requires approximately 10% travel.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including:
  • Backup dependent care
  • Adoption assistance
  • Infertility coverage
  • Family building support
  • Behavioral health solutions
  • Paid parental leave
  • Paid caregiver leave
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.