[Hiring] Senior Director, Automation @ACCESS TELECARE

Who We Are

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty.

We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval — and have maintained that accreditation every year since inception.

We love what we do, and if you want to know more about our vision, mission, and values, visit accesstelecare.com to check us out.

The Opportunity

Reporting to the CTIO, the Senior Director of Automation serves as a key leader of the technology team, responsible for driving intelligent automation strategies, including AI, ML and RPA, to meet the company’s business requirements and growth objectives. The efficient, secure and stable operation of our automation infrastructure is crucial in maintaining the high availability and performance of our solution and services. The Senior Director serves as both thought leader and strategist as well as technical architect in creating and leading a team to deliver proof of concept pilots and frameworks for enterprise adoption. This role leads optimization and innovation initiatives that will transform the clinical and operational provision of care via telemedicine. 

What you’ll do

• Serve as the primary technical architect and trusted colleague for the company’s enterprise-wide automation strategy, translating clinical and operational goals and requirements into successful technical implementations aligned with company strategy
• Oversee the exploration and collaborate with engineering and IT leadership to implement novel AI/ML models as well as traditional RPA solutions that automate workflows and improve efficiency
• Develop strong partnerships with senior leaders and cross-functional teams, enterprise and product architecture, infrastructure, operations, security, and development partners to identify and prioritize automation opportunities that can deliver the most value
• Gather business requirements, document user stories, contribute to business process mapping, and design and implement technology solutions 
• Oversee end to end delivery and quality of automation projects, ensuring the correct technical solution, configuration, and development is implemented on-time to meet documented requirements
• Define, measure, and monitor key performance indicators to track success in achieving planned outcomes including ROI and present data regularly to departmental leaders
• Manage relationships with key automation vendors, staying current with evolving capabilities and ensuring secure and stable delivery
• Contribute to change management initiatives, including managing expectations and defining adoption strategy
• Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs
• Establish and manage frameworks to ensure compliance with required regulatory frameworks including ethical and responsible use of AI, data privacy, and security
• Determine and manage staffing strategy, including leading a team of administrators, developers, and third-party vendors, from recruitment, onboarding, management, coaching, and performance evaluation
• Prepare and present program-level communications for executives and stakeholders
• Provide excellent customer service to meet or exceed expectations during launch or migration
• Proactively coordinate the validation, documentation, and deployment of new builds and releases to mitigate risk to the business
• Develop and maintain a network of industry contacts, perform research on industry trends, and make strategic and tactical recommendations to improve business operations
• Contribute to technology team initiatives and assist with other relevant projects as assigned
• Provides direct supervision of staff, including assignment of work tasks, coaching, and general performance management
• Coaches, develops, and mentors direct reports with an emphasis on building career paths for professional growth
• Administers progressive discipline, including corrective action when necessary, to ensure high levels of job performance and compliance with company policy
• Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
• Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
• Other duties as assigned

What you’ll bring 

• Bachelor's Degree in Technical Management, Computer Science, Engineering or related field, or equivalent work experience
• Minimum of 7 years of experience in automation, machine learning, data science, and AI with at least 5 years in a leadership or senior management role
• Preferred: master’s degree in computer science / engineering or related field
• Experience in healthcare, CLP, payer enrollment, RCM / IDR required
• Proven track record of successfully delivering and scaling enterprise-level AI and automation solutions with documented business impact
• Expert, hands-on experience with automation platforms, ISVs and SIs, including best practices, limitations, and performance considerations of the platform
• Technical foundation in AI/ML concepts (NLP, computer vision, etc.)
• Hands-on experience in RPA administration and development (Automation Anywhere, UIPath)
• Experience in cloud platforms (AWS, Azure, GCP) and applications, modern software development lifecycle and agile practices, and implementing and integrating at enterprise-scale
• Advanced skills in leadership, change management, and culture change
• Willingness to be a player-coach, with a track record of building high-performing teams of developers, analysts, and vendors
• Highly developed capabilities in negotiation, facilitation, and consensus building
• Exceptional communications and presentation skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to work effectively under deadlines and self-manage multiple projects simultaneously
• Strong analytical, problem-solving, organizational, and time management skills
• Ability to optimize reporting and tracking systems for performance measurement
• Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment 
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration 

Why Join Access TeleCare?

• 100% Remote work with national impact and executive visibility
• Comprehensive benefits — health, dental, vision, life, and 401(k)
• Flexible vacation and wellness days — we value performance and balance
• Culture of ownership, transparency, and results — where the best ideas rise

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.