[Hiring] Senior Director - Access Therapy Initiation and Care Coordination @The Cigna Group

Role Description

The Senior Director - Access, Therapy Initiation and Care Coordination is responsible for the strategic leadership, performance, and growth of CarepathRx's patient access and therapy initiation operations across specialty pharmacy, infusion, enteral, and emerging service lines. This leader oversees the end-to-end patient access continuum, ensuring efficient, compliant, and patient-centered processes that optimize speed-to-therapy, reimbursement performance, and customer experience.

As a key member of the Pharmacy Services leadership team, the Senior Director establishes strategic direction, drives operational excellence, advances organizational capabilities, and leads transformational initiatives that support sustainable growth. The role partners across clinical, commercial, revenue cycle, payer, technology, and client-facing teams to enhance service delivery, improve financial performance, and strengthen CarepathRx's position as a leading provider of pharmacy and patient access solutions.

Qualifications

• High School Diploma or GED
• 8+ years of progressive healthcare operations leadership experience.
• 6+ years leading large-scale patient access, specialty pharmacy, healthcare operations, revenue cycle, reimbursement, market access, or care coordination organizations.
• Demonstrated experience leading multi-functional teams across patient onboarding, reimbursement, authorization, financial assistance, care coordination, or related operational areas.
• Experience leading large teams through operational transformation, growth, and process optimization initiatives.
• Strong knowledge of payer processes, insurance verification, benefit investigation, prior authorization, reimbursement programs, market access dynamics, and patient access operations.
• Proven ability to influence and partner across executive leadership teams.

Requirements

• Bachelor's degree in Healthcare Administration, Business, Pharmacy, Nursing or related field (Preferred)
• Master's degree, such as MBA, MHA, MPH, or related discipline (Preferred)
• Experience in specialty pharmacy, home infusion, ambulatory care, patient access, reimbursement, market access, or patient support services (Preferred)
• Experience supporting health system partnerships and large-scale operational implementations (Preferred)
• Experience partnering with payer relations, contracting, revenue cycle, pharmaceutical manufacturers, or patient support program partners (Preferred)
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Company Description

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

• Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
• If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.
• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
• Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.