[Hiring] Senior Digital Learning & AI Content Developer @Resilinc

Role Description

Resilinc is hiring a Senior Digital Learning & AI Content Developer to build and scale a modern, AI-forward Academy experience for customers, partners, and internal teams. This is a hands-on individual-contributor role for someone who can take complex product and domain knowledge and quickly turn it into clear, engaging, high-quality digital learning content.

The ideal candidate is a strong content creator, video producer, learning technologist, and AI-enabled builder. They should be comfortable researching, scripting, producing, editing, publishing, and improving digital learning assets using modern AI and multimedia tools.

Because this is expected to be a lean or solo function initially, the successful candidate must be highly self-directed and capable of owning the full content lifecycle from idea to published experience.

What You Will Do

• Create Modern Digital Learning Content
  • Personally create and maintain:
    • Short-form product videos
    • Tutorials and walkthroughs
    • Customer onboarding journeys
    • Interactive learning modules
    • Product-release education
    • Role-based learning paths
    • Certifications and assessments
    • Internal enablement content
    • Quick-reference guides
    • Webinar and event content
    • AI-assisted multimedia assets
  • Turn complex technical concepts into concise, visually strong, easy-to-consume learning experiences for enterprise users.
• Use AI to Accelerate Content Production
  • Use modern AI tools to improve speed and quality across:
    • Research and content planning
    • Script writing and storyboarding
    • Summarization
    • Translation and localization
    • Voiceover
    • Video editing
    • Graphics and visual creation
    • Quiz and assessment generation
    • Content repurposing
    • Knowledge extraction from product and SME sessions
  • Continuously evaluate new AI tools and workflows that can shorten production cycles and improve content quality.
• Produce High-Quality Video and Multimedia
  • Create polished product videos, tutorials, demos, and learning assets.
  • Use modern video-editing and AI-assisted production tools.
  • Apply AI-generated voice, captions, translation, animation, avatars, and visual effects where useful.
  • Build reusable templates and production standards.
  • Convert product demonstrations, SME sessions, and technical walkthroughs into scalable digital content.
• Partner With Subject Matter Experts
  • Work directly with Product, Services, Support, Engineering, Sales, and customer-facing teams.
  • Extract knowledge quickly and efficiently from subject matter experts.
  • Convert technical discussions into clear customer-facing learning.
  • Keep content aligned with product releases, customer workflows, and strategic priorities.
  • Minimize SME time while maintaining accuracy and quality.
• Build Scalable Learning Journeys
  • Design structured onboarding experiences for customers and internal teams.
  • Create role-based learning paths and certification programs.
  • Reduce dependence on repetitive instructor-led training.
  • Build content that helps users become self-sufficient faster.
  • Support customer adoption and product usage through digital enablement.
• Own the Academy Content Experience
  • Organize and maintain learning content within the Academy platform.
  • Keep assets current, searchable, accessible, and easy to navigate.
  • Manage publishing, updates, versioning, and retirement of outdated content.
  • Maintain consistent quality and branding.
  • Work comfortably within an LMS while keeping the focus on content quality and user experience rather than platform administration.
• Measure and Improve Effectiveness
  • Track and improve:
    • Video and course engagement
    • Completion rates
    • Learning-path and certification progress
    • Customer and employee feedback
    • Self-service usage
    • Time to create and publish content
    • Content freshness and usage
  • Use data to determine what content is working and what should be improved, replaced, or retired.

What Success Looks Like

• Faster creation of high-quality learning content
• Increased use of AI and automation in content production
• Strong engagement with digital learning assets
• Higher completion of onboarding and role-based learning journeys
• Increased customer and employee self-service
• Reduced reliance on repetitive live training
• Faster enablement for new product releases
• Improved consistency and quality of video and multimedia content
• Shorter content-production cycles
• Strong collaboration with Product and customer-facing teams

Qualifications

• 5+ years of experience in digital learning, content development, customer education, enablement, instructional design, multimedia production, or related roles
• Strong hands-on experience creating digital learning content
• Strong experience using AI tools for content creation and productivity
• Experience producing and editing professional video content
• Strong writing, scripting, editing, and visual storytelling skills
• Ability to simplify complex technical concepts for different audiences
• Experience working directly with subject matter experts
• Familiarity with LMS platforms and digital-learning technologies
• Strong visual and content-design instincts
• Ability to manage multiple content initiatives independently
• High attention to detail and quality
• Ability to operate with limited supervision in a fast-moving environment

What Will Make You Stand Out

• Advanced experience with generative AI tools for writing, video, voice, translation, graphics, or learning content
• Experience with AI video creation, synthetic voice, avatars, automated editing, or multimedia-generation tools
• Experience building learning content for enterprise SaaS or technology products
• Experience with AI, data, analytics, supply chain, risk, compliance, or enterprise software
• Experience with rapid video-production workflows
• Experience building certifications or role-based learning programs
• Experience supporting global audiences and multilingual content
• Experience using analytics to improve learning engagement
• A portfolio demonstrating high-quality videos, tutorials, courses, or digital learning assets

Benefits

• Fully remote work environment
• Culture focused on ownership, purpose, technical growth, and a voice in shaping impactful technology
• Full-stack benefits for health, wealth, and wellbeing