[Hiring] Senior Deployment Specialist @Agility Robotics

Role Description

The Senior Deployment Specialist will be responsible for supporting the execution of Agility's deployment strategy as well as performing robot operation onsite, general repair, troubleshooting, and support roles. This includes all technical services (at both Agility and customer sites), facilitating success in the following areas:

• Deployment
• Break-Fix Support
• Help Desk services
• All areas needed to achieve the objectives of the business, achieving year-on-year growth

The ideal candidate thrives under pressure and excels in high-stakes environments where plans may shift once onsite. They remain calm, adaptable, and solution-oriented when facing unexpected changes. This individual is confident working in the presence of executive leadership, media representatives, customers, and other high-profile stakeholders, maintaining professionalism and poise throughout. This position has great potential for advancement in a rapidly growing company.

Qualifications

• Bachelor's degree or equivalent technical degree or experience
• Mechatronics troubleshooting, root causing, maintenance and repair
• Excellent hand tool skills
• Providing clear direction and detailed updates to management
• Operating in a fast-moving environment with tight deadlines
• Working both independently and collaboratively in a remote workforce environment
• Excellent analytical, verbal, written, and interpersonal communication skills
• Ability to follow cross departmental standard operating procedures
• Experience traveling independently
• Excellent customer communication skills

Requirements

• Support the day-to-day robot operations and service delivery for all robots including troubleshooting and repair
• Lead all robot activities for media events and customer demonstrations
• Support cross-functional teams to perform root cause analyses
• Gather metrics and KPIs for key elements to assess the quality of products and assist in operational process improvements
• Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, best practices, and procedures to ensure consistency with customer needs, company goals, and industry best practices
• Identify and communicate resource needs and gaps for successful deployments
• Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines
• Work with the engineering, service, and production teams to develop and manage preventative and predictive maintenance schedules including part consumption and order tracking along with long-term forecasting
• Engage in cross-department communication to address emergent issues and service needs
• Support engineering and operations with testing and performance management
• Other activities as defined by manager to ensure successful deployments/events
• This remotely-based role requires extensive travel (75-100%).

Benefits

• 401(k) Plan: Includes a 6% company match.
• Equity: Company stock options.
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• Benefit Start Date: Eligible for benefits on your first day of employment.
• Well-Being Support: Employee Assistance Program (EAP).
• Time Off:
  • Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.
  • Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• Parental Leave: Generous paid parental leave programs.
• Work Environment: A culture that supports flexible work arrangements.
• Growth Opportunities: Professional development and tuition reimbursement programs.
• Relocation Assistance: Provided for eligible roles.
• Annual Discretionary Bonus: Provided for eligible roles.