[Hiring] Senior Demand Planning Manager @Paula's Choice Skincare

Role Description

The Senior Demand Planning Manager is critical to the success of Paula's Choice's supply chain organization. The role is responsible for leading a global team of Category Demand Planners, elevating demand planning from a fragmented, channel-by-channel activity into a single, disciplined global process — owning the demand step of S&OP and driving a consistent forecasting methodology across NAM, APAC, EU, and ANZ.

• Own aggregated, category-level global demand planning for revenue-generating units, with SKU-level forecasts owned by category and region/market planners.
• Scale a single, consistent forecasting methodology across NAM, APAC, EU and ANZ, replacing today's inconsistent, market-by-market approaches.
• Maintain a rolling 18-month demand horizon, keeping assumptions consistent across base trends, launches, samples, promotions and peak volumes.
• Bring global category insights and item-level trends into S&OP meetings and drive demand plan alignment to category growth plans.
• Run monthly demand reviews with regional partners and lead the demand step of a newly formalized, integrated S&OP process spanning demand, supply, commercial and finance.
• Partner with Sales, Marketing, Finance and Supply to build the consensus demand plan, and represent demand planning at the consensus and executive tiers of S&OP.
• Run an in-month global pacing view to surface revenue risks and opportunities early enough for supply to act.
• Provide timely in-season analysis on promotions, events and launches, ensuring stakeholders understand results and downstream implications.
• Define and own forecast KPIs at a consistent lag cadence, and use them to drive continuous improvement across the team.
• Drive Quarterly Category Hindsight reviews, Product Lifecycle Management, and assortment optimization, including discontinuation triggers to reduce SLOB exposure.
• Lead product ranking and core-SKU definition across the business to drive inventory strategy and protect never-out-of-stock items.
• Drive the new-product-launch market forecast consolidation and approval process in partnership with Product Marketing, integrating demand planning earlier in the Stage Gate process.
• Serve as the demand planning lead on the Oracle Planning Central (OPC) implementation, moving the team off manual workarounds and tuning the statistical forecast baseline to the business.
• Ensure planning tools efficiently utilize the demand plan as the primary driver, along with key data inputs from costing and operations, to drive supply planning activities.
• Hire, manage, and develop the Global Category Demand Planning team, building capability and coverage as the function scales globally.

Qualifications

• Strong analytical capability - able to synthesize demand signals and item-level trends across multiple systems and markets to build a defensible, accurate global forecast.
• Excellent cross-functional communication and influencing skills; this role must be credible and effective across commercial, finance, and supply chain audiences globally.
• Strong people leadership: able to hire, coach and develop planners while holding a consistent standard across categories and regions.
• Deep familiarity with S&OP/IBP process design and the ability to represent global demand needs within a consensus-driven planning cadence.
• Ability to write clear, structured forecasting standards and work instructions that enable teams to execute consistently without escalation, at scale across markets.
• Comfortable operating in a business that is actively transforming its processes, systems, and organizational design - and able to lead others through that change calmly and constructively.
• Leads with accountability - takes ownership of the global forecast, not just a single region or channel, and sets that standard for every member of the team.
• Builds clarity in ambiguity - creates process, documentation, and decision frameworks where they do not yet exist, across a function still standardizing globally.
• Commercially grounded - understands the revenue and margin implications of demand decisions across all markets and channels, and communicates them proactively to stakeholders.

Requirements

• 8+ years of progressive experience in demand planning, merchandise planning, or S&OP/IBP, in a multi-channel, multi-market consumer goods or beauty environment.
• 4+ years of direct people management or formal team leadership experience.
• Demonstrated experience building or leading a formal S&OP/IBP process, ideally across multiple regions or markets.
• Advanced Excel skills using large data sets; comfortable building and overseeing ad hoc analysis and reporting at both category and SKU level.
• Experience leading planning system implementations (Oracle Planning Central or comparable) or major process redesigns, with the ability to drive change as a subject-matter expert.
• Familiarity with Power BI and NetSuite; a clear intent to drive the organization away from manual workarounds toward system-native solutions.
• Prior experience in personal care, beauty, or a comparable multinational CPG environment a plus.
• Bachelor’s degree required; APICS CPIM or CSCP certification a plus.

Benefits

• A robust benefits package including health, vision, dental, retirement and more.
• Flexible spending account, Employee assistance program.
• Fitness perks, meditation app membership and more.
• Product samples and discounts.
• Generous PTO.
• Great location – we’re in the heart of Seattle’s beautiful International District.
• Exceptional environment – we work hard and celebrate our accomplishments. You might catch our teams volunteering, at Mariner’s games or connecting at happy hours.
• Did we mention we’re a dog-friendly office?