[Hiring] Senior Deliverability and Compliance Specialist @Kit

Role Description

Most Kit creators don't have a dedicated Creator Growth Manager, and when their emails start landing in spam, they need someone who can find the cause quickly and explain it in plain language. We're looking for a Deliverability and Compliance Specialist to own deliverability support for that long tail of creators, run Kit's abuse desk, and make the compliance calls that protect the sending reputation every creator on Kit shares.

• Build playbooks, training, and AI-assisted workflows to help Support and contractors handle more deliverability questions.
• Partner with infrastructure engineers as we run more of our sending in-house.
• Proactively spot opportunities, identify patterns, and take the initiative to improve deliverability.

Qualifications

• Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics).
• Hands-on use of Google Postmaster Tools and Microsoft SNDS/JMRP.
• Clear understanding of Gmail and Yahoo bulk sender requirements.
• Data fluency to pull bounce, complaint, and engagement data together.
• Hands-on abuse handling experience.
• Process building skills to create SOPs and playbooks.
• Clear, calm written communication skills.
• Experience using AI tools for research and drafting.

Requirements

• 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender.
• Experience handling escalated customer tickets end to end.
• Experience making account-level compliance or abuse decisions.
• Experience working an abuse desk or abuse mailbox directly.
• Experience leading fixes for recurring deliverability or compliance problems.

Benefits

• Standardized salaries based on position.
• Profit Sharing.
• Kit equity.
• 401k with a 5% match.
• Medical premiums coverage up to $2,280 per month.
• Dental and vision premiums fully covered.
• $2,000 equipment allowance for the first two years.
• Individual learning + development budget ($3,500/year).
• Creator meetup budget ($50/month).
• Gender affirming benefits.
• Childcare benefit up to $3,000 annually.
• Twenty (20) days of paid time off each year.
• Paid paid vacation: $1,000 bonus for taking five consecutive days off.
• Ten (10) paid holidays a year.
• Two weeks of paid sick time each year.
• Twelve (12) weeks paid parental leave.
• Up to six weeks of paid bereavement leave.
• Winter Break Closure for a week at the end of December.
• Four-week, paid sabbatical after five years.
• In-person or virtual retreats with the team twice a year.