[Hiring] Senior Defined Benefits Technical Lead Analyst @Conduent

Role Description

We are seeking a Technical Lead Analyst with strong Defined Benefits experience to serve as a functional and technical subject matter expert supporting pension administration systems and client initiatives. This role partners across business, client services, operations, and technology to lead system changes, resolve complex issues, and translate Defined Benefits requirements into effective technology solutions.

• Serve as the SME for Defined Benefits administration and LWConnect functionality.
• Partner with Client and CSM on systemic changes, enhancements, requirements, and issue resolution.
• Coordinate work with OTS and other technology teams to ensure successful delivery of system changes.
• Translate Defined Benefits plan provisions and business requirements into functional and technical requirements.
• Support pension administration processes including benefit calculations, eligibility, participant data, and plan rules.
• Lead requirements gathering, impact analysis, system enhancements, testing, and UAT.
• Analyze complex system and data issues, perform root cause analysis, and recommend solutions.
• Guide Business Analysts and SMEs through project activities and deliverables.
• Develop process flows, requirements, user documentation, and training materials.
• Act as a liaison between business, operations, client, and technology teams.
• Communicate complex technical information clearly to technical and non-technical stakeholders.

Qualifications

• Strong experience with Defined Benefits pension administration.
• Experience supporting pension/benefits administration systems.
• Strong Business Analyst, Systems Analyst, or Technical Analyst experience.
• Knowledge of Defined Benefits plan provisions, benefit calculations, eligibility, and participant data.
• Experience with requirements gathering, system changes, testing, and UAT.
• Strong analytical and problem-solving skills, including root cause analysis.
• Experience working across business and technical teams.
• Ability to work independently and lead complex assignments.

Requirements

• LWConnect experience strongly preferred.
• Previous experience serving as a Technical Lead or Defined Benefits SME.
• Experience coordinating technology work with OTS or similar technical delivery teams.
• Experience with Tableau or other data visualization/reporting tools.
• College or university degree or equivalent relevant experience.

Benefits

• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.