[Hiring] Senior Deal Desk Analyst @Eltropy Inc.

Role Description

Eltropy is redefining customer engagement for financial institutions through AI-powered, compliant communication solutions. As a Senior Deal Desk Analyst, you will play a key role in supporting revenue growth by structuring, reviewing, and executing deals efficiently and accurately.

You’ll partner closely with Sales, Finance, Legal, and RevOps to ensure deals are scalable, compliant, and aligned with Eltropy’s pricing and commercial strategy.

What You’ll Do

• Deal Strategy & Execution
  • Partner with Sales to structure deals that align with pricing guidelines, product packaging, and commercial strategy.
  • Review and validate order forms, pricing, and contract terms to ensure accuracy, completeness, and compliance.
  • Support the execution of complex and non-standard deals, identifying risks and escalating when needed.
  • Act as a key checkpoint before deal closure to ensure quality and consistency.
• Deal Operations & Process Excellence
  • Coordinate cross-functional approvals across Finance, Legal, and GTM teams to ensure smooth deal progression.
  • Maintain data integrity in Salesforce and CPQ systems across all deal stages.
  • Identify bottlenecks and recommend process improvements to increase deal velocity.
  • Contribute to the development and maintenance of templates, playbooks, and standard operating procedures.
• Pricing, Policy & Compliance
  • Apply pricing models, discounting guidelines, and approval frameworks consistently across deals.
  • Ensure adherence to revenue recognition principles (ASC 606) and internal policies.
  • Flag non-standard terms or financial risks and partner with stakeholders to resolve them.
  • Support governance and audit readiness through accurate documentation and compliance practices.
• Cross-Functional Collaboration
  • Work closely with Sales, RevOps, Finance, and Legal to align on deal strategy and execution.
  • Provide guidance to Sales on pricing, deal structure, and approval requirements.
  • Support forecasting accuracy by ensuring deal data is complete and up to date.
  • Share insights on deal trends, discounting, and cycle times to improve decision-making.
• AI & Automation Enablement
  • Support the adoption of AI-driven tools and automation to improve deal efficiency and accuracy.
  • Partner with Systems and RevOps teams to enhance CPQ workflows and deal approval processes.
  • Contribute to scalable solutions that streamline standard deals while supporting complex transactions.

Qualifications

• 5+ years of experience in Deal Desk, Pre Sales Operations, Order management, Quote to Cash Entitlement Experience including Service Contract Management or similar roles in SaaS, fintech or high-growth tech companies.
• Strong understanding of deal structuring, pricing strategy, and contract fundamentals.
• Hands-on experience with Salesforce and CPQ systems.
• Familiarity with SaaS revenue recognition and commercial deal considerations.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to collaborate across teams and influence outcomes in a fast-paced environment.
• A proactive, ownership-driven mindset with a focus on efficiency and continuous improvement.

Company Description

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity.

• CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.