[Hiring] Senior Coordinator, Specialty Audit @CVS Health

Role Description

Senior Auditors play a critical role in ensuring that products, services, and processes meet established quality standards and regulatory requirements while also serving as leaders in colleague development and training excellence. This advanced-level position emphasizes onboarding, upskilling, and coaching, ensuring colleagues are equipped with the knowledge and skills needed to perform at a high level.

Senior Auditors act as subject matter experts (SMEs), supporting audit execution while leading training initiatives, reinforcing quality standards, and partnering across teams to create a consistent and high-quality learning experience.

Responsibilities

• Audit Execution & Quality Support
  • Conduct regular audits of processes, products, and systems to ensure compliance with quality standards, regulations, and company policies.
  • Perform scheduled and unscheduled audits across multiple programs, including production audits, compliance reviews, and pre-/post-shipment inspections.
  • Identify and document non-conformances, defects, or deviations from quality standards.
  • Maintain accurate and audit-ready documentation in alignment with regulatory and internal requirements.
  • Provide clear, constructive feedback to colleagues based on audit observations.
• Training, Onboarding & Upskilling
  • Lead focused new hire onboarding and upskill training sessions (virtual and in-person), delivering a best-in-class learning experience through clear instruction, demonstration of procedures, guided hands-on practice scenarios, and real-time support.
  • Evaluate learner progress through knowledge checks, skill assessments, and structured feedback sessions to ensure readiness, comprehension, and performance improvement.
  • Serve as a primary trainer and mentor for new and existing colleagues, reinforcing quality standards and best practices.
  • Provide ongoing coaching based on audit findings to improve individual and team performance.
  • Partner with Documentation Consultants, Trainers, and Business Process Managers to ensure training materials (handouts, presentations, videos) are clear, consistent, and current.
  • Support continuous learning by identifying skill gaps and recommending targeted training or refreshers.
• Stakeholder Collaboration
  • Collaborate with cross-functional partners to align on training needs, quality expectations, and process updates.
  • Support the integration of audit findings into training content and onboarding programs.
  • Act as a go-to resource (SME) for audit standards, workflows, and quality expectations.
• Audit Readiness & Continuous Improvement
  • Support internal and external audit readiness by maintaining organized and accessible audit records.
  • Contribute to process and training improvements by sharing feedback from audits and frontline observations.
  • Identify opportunities to improve consistency, clarity, and effectiveness in both audit execution and training delivery.

Qualifications

• 2+ years of SPRx or relevant operational experience
• 2+ years of experience in quality auditing, QA, or related role
• Experience training, onboarding, or coaching colleagues
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong verbal, written, and presentation skills

Requirements

• Experience delivering learning to colleagues in a large group setting.
• Ability to work a flexible schedule as needed.
• 1+ year working in benefits verification.

Education

• High School diploma, GED or equivalent. Bachelor’s Degree preferred or equivalent experience.

Anticipated Weekly Hours

• 40

Time Type

• Full time

Pay Range

The typical pay range for this role is: $18.50 - $31.72. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.