[Hiring] Senior Consumer Experience Strategist @Businessolver

Role Description

The Senior Consumer Experience Strategist is focused on driving strategic growth and ensuring the successful delivery of all CX services across a complex book of business. This individual oversees cross-functional teams, providing guidance, mentorship, and leadership to align project execution with organizational goals and client satisfaction. They develop innovative service delivery strategies, analyze KPIs, and ensure alignment across diverse client needs. This role is pivotal in fostering client retention, identifying upsell opportunities, and enabling the adoption of best practices to enhance overall consumer experiences.

• Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience.
• Responsible for timely and accurate service delivery and retaining a client book of business supported by cross-functional direct reports across all CX services.
• Ensures all content, designs, and creative concepts for employee communications align with overall brand and business goals.
• Lead and develop integrated communication strategy for new and existing clients considering goals across multiple products.
• Holds team accountable for achieving KPIs.
• Responsible for enabling CX team members in driving the adoption of best practices and self-service tools.
• Outline, pitch, influence, and implement new and innovative ideas to bring new services and creative solutions to clients.
• Engage with onboarding, operations, and sales partners to identify pricing considerations for renewal and upsell opportunities.
• Act as client escalation point for CX service delivery concerns.
• Leverage project management software to monitor and complete tasks related to client projects.
• Help manage project risks such as resource constraints or delayed timelines and develop mitigation plans.
• Participate in sales finalist meetings and partner with the sales team on prospect visits.
• Manage and lead a team of cross-functional team members.
• Complies with all policies and standards.
• May perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Management, Communication, English, Graphic Design or similar field preferred.
• Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred.
• 7+ years of applicable professional experience in a similar industry.
• Leadership or mentoring experience is required.
• Proficient in Microsoft Office products, including OneNote, Excel, Word, and PowerPoint.
• Highly motivated, confident, energetic, and must possess a positive attitude.
• Strong relationship management and project management expertise.
• Excellent communication skills in both verbal and written form.
• Resourceful and creative problem solver.
• Desire to learn about the newest cutting-edge technology.
• Availability to travel up to 15%.

Requirements

• The pay range for this position is 78K to 140K per year.
• This role is eligible to participate in the annual bonus incentive plan.
• Comprehensive benefits package available for full-time or part-time benefit eligible positions.

Company Description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.