[Hiring] Senior Consultant, Member Experience @Qualtrics

Role Description

Health plans and healthcare providers are navigating an increasingly complex landscape marked by evolving quality frameworks, shifting regulatory standards, and rising expectations from the populations they serve. As a Senior Consultant in Member Experience, you will serve as a trusted advisor bringing health plans and healthcare providers together.

In this role, you will be at the forefront of a major industry shift: bridging the traditional divide between payers and providers to improve the end-to-end patient and member journey. Working directly with health plan leaders, medical groups, and clinical operations teams, you will combine deep operational healthcare knowledge with proven continuous improvement methodologies to build strong cross-entity partnerships, elevate quality metrics, and drive measurable performance across Star Ratings and CAHPS. If you are passionate about being a change agent whose work directly impacts the care and lives of millions of people nationwide, this role is for you.

Qualifications

• 5+ years of relevant experience in healthcare operations, performance improvement, provider relations, or health plan operations.
• Strong background working directly within healthcare provider settings (e.g., as a Practice Manager, Practice Director, Clinic Operations Lead, or Provider Relations Specialist).
• Exposure to both health plan/payer operations (e.g., Medicare Advantage, Commercial, or Medicaid) and provider environments is highly preferred.
• Practical familiarity with healthcare quality metrics and survey frameworks, including CAHPS, HCAHPS, HEDIS, HOS, Patient Experience (PX), and Value-Based Care programs.
• Strong proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Bachelor’s degree required; Master’s degree preferred.
• Ability and willingness to travel nationwide based on client needs.

Requirements

• Understands the operational realities of both health plans and medical provider groups; builds genuine collaboration and trust across executive leaders, physician groups, and clinical staff.
• Skilled in applying structured problem-solving and quality improvement frameworks (e.g., Plan-Do-Study-Act / PDSA cycles).
• Comfortably engages and trains diverse audiences through interactive virtual sessions and hands-on onsite workshops.
• Adept at reading and interpreting complex performance metrics (CAHPS, HEDIS, HOS, Star Ratings).
• Thrives in a dynamic consulting environment, easily shifting between strategic advisory, remote delivery, and onsite client facilitation.

Benefits

• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.
• Personalized Career Action Planning to help achieve career goals.
• Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, wellness reimbursement, and mental health benefits.