[Hiring] Senior Consultant @Ellucian

Role Description

Ellucian is seeking an experienced Senior Consultant to join our Professional Services team and help higher education institutions successfully transform through modern SaaS solutions. In this mission-critical role, you will partner directly with customers to implement and optimize Ellucian Student, helping institutions modernize their operations, accelerate adoption, and realize measurable value from their technology investments.

• Lead and deliver high-quality implementation consulting services for Ellucian Student, taking accountability for assigned areas of service delivery and helping customers achieve successful implementation, adoption, and value realization.
• Partner with higher education customers to understand their institutional objectives, business processes, operational challenges, and transformation priorities, translating those needs into the effective adoption of Banner Student.
• Guide customers through SaaS transformation initiatives, helping institutions modernize processes and adopt solutions that improve operational effectiveness and support student success.
• Collaborate closely with consulting teams, project leaders, product experts, and other internal stakeholders to align delivery activities, manage dependencies, and ensure customer and Ellucian project expectations are met or exceeded.
• Proactively identify implementation risks, delivery challenges, and barriers to customer success, applying structured problem-solving and root cause analysis to deliver practical and sustainable solutions.
• Apply strong delivery governance and Ellucian implementation methodologies to improve implementation quality, predictability, and time-to-value for customers.
• Serve as a trusted advisor to customer stakeholders at multiple levels, from executive and project leadership through functional and technical teams, providing clear recommendations and confidently guiding decisions.
• Drive innovative and transformative implementation strategies that improve customer adoption, solution effectiveness, and long-term value realization.
• Continuously improve the customer experience by contributing to the development, use, and maintenance of implementation methodologies, services artifacts, tools, and repeatable best practices.
• Leverage AI-enabled capabilities where appropriate to improve implementation efficiency and support informed decision-making while maintaining appropriate human oversight.
• Consult with customers to improve operational performance, taking ownership of complex problems and executing solutions with precision, accountability, and professionalism.
• Share knowledge and implementation expertise across the Professional Services organization, mentoring other consultants and helping strengthen team capabilities and delivery readiness.

Qualifications

• 5–8+ years of practical experience with Ellucian Student and the higher education sector, with strong knowledge of student administration processes and institutional operations.
• Experience with Curriculum, Finance, Statutory Returns, and Assessment & Progression processes is beneficial in supporting the breadth of customer requirements associated with Banner Student implementations.
• 3+ years of implementation and upgrade experience with Ellucian products or comparable enterprise ERP/SIS solutions, including experience supporting complex customer transformation initiatives.
• Strong consulting and product expertise relevant to Banner Student, with the ability to translate customer requirements into practical, scalable solutions.
• Experience working within enterprise SaaS, Cloud, ERP, or SIS implementation environments and an understanding of the practices required to support successful customer adoption and value realization.
• Strong communication, facilitation, and presentation skills, with the ability to communicate effectively with executive stakeholders, project leaders, and functional and technical teams internally and externally.
• Demonstrated ability to assess delivery readiness, identify implementation risks, solve complex problems, and conduct effective root cause analysis.
• Experience developing, coaching, and mentoring consultants, with a willingness to share knowledge and contribute to broader team capability.
• Strong prioritization and organizational skills, with the ability to manage multiple activities and competing priorities based on customer and business impact while meeting delivery commitments.
• A continuous-improvement mindset, with an interest in using delivery analytics, automation, and AI-enabled tools responsibly to improve implementation quality, efficiency, and customer outcomes.
• Ability to collaborate effectively across distributed and cross-functional teams while demonstrating accountability, sound judgment, and a strong customer focus.
• Ability to travel to customer locations as required to deliver consulting and implementation services in accordance with Ellucian's delivery methodology.

Benefits

• 25 days annual leave plus 8 public holidays
• Choice to opt in for private Medical and Dental cover
• Competitive pension plan
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness programs including Headspace (mental health), Wellbeats (virtual fitness classes), and RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green
• Parental leave covering Maternity, Paternity and Adoption
• Employee referral bonuses to encourage the addition of great new people to the team
• Educational Assistance Program and professional development opportunities
• Access to LinkedIn Learning